Ultimate Team H2H crashes Game

I’m posting this because I’ve exhausted every troubleshooting step that EA Support has recommended, and the issue is still happening.

Platform: Xbox Series X

Game Mode: College Football 27 Ultimate Team – Head-to-Head

Issue:
While playing H2H, I’ll randomly disconnect from the EA servers and get sent back to the main menu. My Xbox never loses its internet connection, and my network remains online. It appears that only my EA session disconnects, but the game still records it as a loss.

Troubleshooting I’ve completed:

• Reinstalled the game multiple times.
• Cleared reserved space.
• Verified my NAT type is Open.
• Confirmed my internet connection is stable.
• Changed my EA account password.
• Disabled and re-enabled two-factor authentication.
• Power-cycled my console and network equipment.

None of these steps have resolved the issue.

I’ve already contacted EA Support multiple times. My case was reportedly escalated to the development team, but I’m still experiencing these disconnects and receiving unfair H2H losses.

I’m posting to see if anyone else is experiencing the same problem. If you are, please comment with:

• Your platform (Xbox, PlayStation, or PC).
• Whether it only happens in Ultimate Team H2H or other online modes as well.
• Whether you’re also being returned to the main menu and given a loss.

If anyone from the EA development team sees this, I’d appreciate an investigation into whether this is a server or account-related issue. I’m happy to provide additional details, including the approximate times the disconnects occurred, if that would help.

Help? Please?