Ideas

SulGameYT's avatar
SulGameYT
Seasoned Newcomer
2 days ago
Status:
New

ERROR: The internet cable has been disconnected

Since the game's release, I occasionally get randomly disconnected during online matches, receiving the following error message: "The internet cable has been disconnected." Sometimes it happens very quickly upon entering an online room, and other times it takes longer. 

This only happens to me in this game. I've tried it in previous Formula 1 games like F1 24 and it never happens, nor in any other non-EA game. It only happens in this one. I need help because I don't know what else to do and I want to be in online leagues. Thanks.

6 Comments

  • OpeSneakPast's avatar
    OpeSneakPast
    Seasoned Traveler
    2 days ago

    Just in case there is a translation issue: are you using Wifi and the error message still says internet cable? Or are you actually using an ethernet cable?

    I wonder if the 2025 game uses a lot more data than the prior F1 games? If so, maybe there is an issue with your router. There are some confusing issues emerging about Wifi security, so routers are getting more frequent updates right now.

    EDIT: clarity

  • OpeSneakPast's avatar
    OpeSneakPast
    Seasoned Traveler
    2 days ago

    p.s. What generation of Wifi router are you using? Wifi 5, 6, or 7? If the 2025 game requires more bandwidth than the older F1 games then maybe your router just can't keep up. Sometimes routers just slowly deteriorate until they completely stop working. 

  • SulGameYT's avatar
    SulGameYT
    Seasoned Newcomer
    2 days ago

    I'm using a cable connected directly to the PC.

    The strange thing is that it only happens with this game. I don't have this problem with any other current game, regardless of which one it is.

  • SulGameYT's avatar
    SulGameYT
    Seasoned Newcomer
    2 days ago

    It's Wi-Fi 5. 

    However, I have it connected via Ethernet cable, so it shouldn't be a problem. And I have a 600 Mbps download speed.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey SulGameYT​, I'm sorry to hear you're getting disconnected mid-game. Have you tried any troubleshooting steps yet? While we don't know what you've tried so far, I would suggest starting with a Clean Boot and disabling any in-game overlays. That will disable other background programs that might be conflicting with the game. 

    Let us know how that goes.

  • OpeSneakPast's avatar
    OpeSneakPast
    Seasoned Traveler
    2 days ago

    If EA_cuervo​ suggestion doesn't work I have a follow-up suggestion: You probably already checked this, but just in case...are you sure that your PC isn't connecting to both your wifi network and the ethernet at the same time? The Windows operating system shouldn't allow this, but Windows has been more glitchy than usual because Microsoft is in a rush to add AI features.