Ideas

hunn57's avatar
hunn57
New Spectator
6 months ago
Status:
Not A Bug

Game Crashes on Loading

Hi, 

I'm not sure what is going wrong, but I cannot load this game. Only twice have I been able to get into the game to try and place it. Ran a benchmark and it was promising - 80 FPS etc. but once I tried to race, it crashed. That was the only time I have been able to play. Other than that it's just loading, then crashing before it gets into the game. All other games work very well, it is just this game that is failing on load. 

In the event log it shows nothing more than the EA anticheat loading, and then unloading 15 seconds later.

I am attaching the DxDiag file. As I cannot get into the game I cannot give a report code. Also attaching the benchmark. 

Hopefully you can help.

Best regards

4 Comments

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  • hunn57's avatar
    hunn57
    New Spectator
    6 months ago

    Honestly, you cannot make it up. I deleted the two hardware config files and it worked first time! It didn't crash once for hours. Turned it off. Now it doesn't work again! 

    GPU reinstalled, TPM turned off, turned on, EA anti cheat uninstalled and reinstalled. I have a Logitech G923 wheel which seemed to have some conflict with TPM. So I uninstalled that just in case. Seems pot luck! Sorry I cannot be of any help. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi everyone, since the original post is a couple of months old, I'll go ahead and close this thread for now. If you're still experiencing crashing issues, please create a new bug report. You can find instructions here: F1® 25 | How to report a bug | EA Forums - 12211551.

    It's really important to follow the steps outlined in the article, as the information requested helps the team identify the root cause of the issue more effectively.

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