Ideas

Canary103's avatar
Canary103
New Traveler
2 months ago
Status:
Needs Info

Logitech G923 Problem

I have just purchased a Logitech G923 to replace my old Logitech G29 wheel which has worked with no problems at all since I purchased it 8 or 9 years ago. I bought the new wheel to take advantage of the Trueforce technology. I run it with F1 25 (ver. 1.5) on a PC.

When starting any session in F1 25, my new wheel works properly & all is well until I have to use the Rewind feature (which, unfortunately is quite often!). As soon as I start racing again the wheel does not feel quite as good & sounds awful all the time. Instead of being smooth & quiet when running it sounds as if the internal motors are full of sand/grit & vibrates my desk, making loud, unpleasant noises. When I run over rumble strips it feels nothing like running over the kerbs. Before using the rewind button, when I run over a kerb it sounds & feels exactly what you would expect this to feel like & what it is obviously supposed to be like.

The awful sounds & poor feel then continues for the rest of the session no matter what I try. The only ways I have found to revert back to the proper feel are:-

1 Restarting the session

2 Leaving the track I am on & going to another circuit

3 Unplugging the wheel from the USB socket & then plugging it in again. This works during the current session but is obviously annoying to have to do this each time I use the Rewind button. It does enable me to continue my current session with the wheel working properly.

4 Closing & restarting the program.

It therefore appears to me that there is a bug somewhere that is introduced in the software that controls the wheel as soon as the Rewind button is pressed.

Other than this issue, the game has run perfectly for me from the day it was released.

I presume my problem is easy to reproduce at your end & await comment from you as soon as possible in the hope that the issue can be solved & I can enjoy years of us from the G923, just as I have from my G29.

Thank you in advance.

Lee Tucker

 

17 Comments

  • kronosis_7's avatar
    kronosis_7
    Seasoned Spectator
    11 days ago

    Hi, thanks for the reply!

    Here is the information you asked for:

    Report Code: CCCS-SPDT-MTJG-KGRG
    DxDiag.txt attached, I'm having trouble attaching the files hardware_settings_info.txt, hardware_settings_config.txt.

    Here’s a breakdown of what happened and when:

    Bahrain:

    1. I crashed and the game triggered an automatic rewind
    2. Right after the rewind, the constant vibration started

     

    Australia (played right after Bahrain):

    1. The issue was already present at the start of the race (first time it happens for me)
    2. I unplugged and replugged the wheel to fix it
    3. Then I destroyed the front wing and triggered another automatic rewind
    4. The issue came back again
    5. I unplugged and replugged the wheel to fix it
    6. After a pit stop (to change front wing) and returning to the track, the vibration issue came back
    7. again
    8. I crashed again, rewind activated, and the vibration persisted

     

    It seems like the issue is triggered after any major force feedback event: pit stops, rewinds, and crashes that trigger an automatic rewind.

    From that point on, the wheel starts a constant light vibration, and every other feedback effect feels amplified and much stronger than normal (grass, gravel, curbs, bumping other cars, etc.).

    To help with troubleshooting, I purposely went off track a lot and bumped into other cars so you can review the various feedback effects during the bug.

    Let me know if you need anything else!

  • kronosis_7's avatar
    kronosis_7
    Seasoned Spectator
    3 days ago

    Hi EA_Groguet​ , just following up after a few days.

    First of all, thanks again for looking into the issue and taking the time to reply earlier.
    I just wanted to check if the problem is currently under investigation or if you need any additional info from our side.

    Could you also confirm if the DxDiag file and the description I provided are sufficient, or if there’s anything else I can do to help?

    Thanks again!

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there, 

    I have passed the information to the team you shared. As soon as I have more info I will let you know.

    Thank you very much for reporting it.

    -Groguet

  • SwitchrTM's avatar
    SwitchrTM
    New Spectator
    3 days ago

    Exactly the same issue. I posted on Reddit along with a video. Others also shared they have the same issue. 

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