93+ Icon Encore SBC – No Reward After Game Freeze

Hi, I completed the 93+ Icon Encore SBC on FC 25 for PS5. The game froze during the reward animation and I was kicked out. When I logged back in, I didn’t receive the icon player pick — I got a +70 PAC evolution card instead.

Case #216243317 is stuck on “Waiting on Player” and I can’t open a new one. Please help me get the correct reward or equivalent compensation.

I know other players are facing the same issue, and the SBC was even removed from the game. Please forward this to the proper support team.