Ideas

Seasoned Newcomer

9 months ago

Black screen on launch from EA App after latest update

Since the latest update, I can no longer launch the game. Launching from the EA app opens EA FC 25 as a black screen that does nothing. No menu or loading screen, obviously cannot play. This has been...

EA_Darko

Community Manager

9 months ago

If you want a reply HmLWl2rXmD then you need to use the tagging feature.

Looking at your DxDiag and there are numerous issues and errors there.

Let's go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

If issues remain can you create a new Windows admin account and test there.

Darko

HmLWl2rXmD

Seasoned Newcomer

9 months ago

EA_Darko did not fix

EA_Darko
Community Manager
8 months ago
Did nothing help HmLWl2rXmD, even a new admin account?

Do you have an up to date DxDiag?

Darko
- HmLWl2rXmD
  Seasoned Newcomer
  8 months ago
  EA_Darko Correct, nothing fixed.
  DxDiag.txt93 KB
  - EA_Darko
    Community Manager
    8 months ago
    Still seeing issues there HmLWl2rXmD.
    
    Let's go ahead and do a clean boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
    
    Darko

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EA_Vendcera
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1 year ago

Ideas

Black screen on launch from EA App after latest update

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