Ideas

HmLWl2rXmD's avatar
HmLWl2rXmD
Seasoned Newcomer
10 months ago

Black screen on launch from EA App after latest update

Since the latest update, I can no longer launch the game. Launching from the EA app opens EA FC 25 as a black screen that does nothing. No menu or loading screen, obviously cannot play. This has been going on for multiple days. 

 

While I'm here I'll also complain about an evo bug I messaged multiple agents about months ago that said would be fixed, but never was. Egregious customer support as has become the standard for EA

15 Comments

  • HmLWl2rXmD's avatar
    HmLWl2rXmD
    Seasoned Newcomer
    10 months ago

    EA_Darko​ System File Checker tool says no issues found. Clean boot wouldn't even let me launch EA app. Not fixed

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 months ago

    That it won't let you even launch the EA app HmLWl2rXmD​ further adds to this being a system issue.

    System File Checked may not be finding issues but your DxDiag still shows a number of issues and errors.

    Darko

  • HmLWl2rXmD's avatar
    HmLWl2rXmD
    Seasoned Newcomer
    10 months ago

    EA_Darko​ Only couldn't launch the EA app with clean boot. Error message made it seem like a background app was being blocked or something. Can launch it fine otherwise. And your explanation why it affects no other game and coincidentally lined up with the last title update after 600 hours of no issue?

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