Ideas

cnava233's avatar
cnava233
New Spectator
8 months ago

Can’t open packs from EA Play Pro edition of FC 25

When I go to open the three (preorder) packs from the EA Play Pro edition I get an error message saying “Sorry but this pack is no longer available due to being refunded.” Then when I click on the pack again I get a message saying “This Pack is no longer available. Please visit the Store to Preview another one.” I’ve already tried contacting support and they told me to report this bug here. I spent 50 minutes speaking to an “advisor” just to be told to report the bug here. I’ve tried uninstalling and reinstalling the game but I still have the same issue. This issue came about after I upgraded from playing the trial to the EA Play Pro Edition of the FC25. 

missing content

6 Comments

  • Lil_Teshton's avatar
    Lil_Teshton
    New Spectator
    8 months ago

    I have the same problem now.. I just upgraded to EA Play Pro edition and I get the same error message. It's annoying because the packs are one of the reason I purchased the EA Play Pro edition and can't even use the promised features. Hope they fix this quickly.

  • Tayy2108's avatar
    Tayy2108
    New Spectator
    7 months ago

    Is this a bug though or intended? Tried to contact support but found nothing. Would like to get these rewards as its the reason I bought ea play pro

  • FUT_Excomunicado's avatar
    FUT_Excomunicado
    New Spectator
    7 months ago

    Keep asking friends of you to upvote this and I shall do the same for it to be trending and support take care of it soon !

  • KristianLomax's avatar
    KristianLomax
    Seasoned Newcomer
    7 months ago

    exact same issue here, I was told it would be fixed which stopped me from refunding my membership then after almost a week of it not being fixed I was denied a refund as I requested it too late

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