I cannot create the appeal case
Dear EA team, My account was banned with mistake and I tried to appeal but I cannot create the case. That means no one receive the appeal request. I have been waiting for many days and no response a...
Ideas
Hi my account was banned on 11/7/25 when I did not play the whole day until I tried to log on later that night I received a ban notice. I have been trying for almost 24 hours to appeal my ban however every time I click submit it says that my case was not created, there was an issue and they are working on it, try again in a few hours. I don’t know what else to do.
EA_Aljo
Community Manager
Community ManagerHello. Are you still having trouble getting the dispute submitted?
Same thing here ...quite pissed off...I pay money to play this game....come back from work to play and apparently I was observed cheating while at work (well that's when the email came anyway)
Love to know what cheating I was observed doing when I lose more than I win and my squad is mediocre compared to most
And you everytime I try to appeal I get the same error
- EA_Aljo
Try opening a case with an advisor so they can get it submitted for you. Do not submit a dispute. Choose a different option. Use the 'Contact Us' button at the bottom of this page.
I tried with advisors and they kept informing me that they can’t handle disputes nor can they assist with submitting a ticket.
BUT I did do what you mention.. I picked a different option and didn’t log in. My ticket then updated to “ transferred”. Which seems it reached the correct dept.
Now I wait … been almost a week and nothing.
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