Premium 90+ Immortals Guarentee Pack Incorrect Contents - Compensation

I have raised a case and an advisor told me that I was correct and recieved the wrong items - now I am waiting for compensation and can't get an update through the chat.

The pack description is as so: Includes 1 guaranteed FUT Immortals Hero "or" Icon rated 90 or higher, from the active team. Also, "5 Rare Gold Player Items", rated 87 or higher, with 1 guaranteed to be rated 90 or higher. All items untradeable.

The contents of the pack are below (as confirmed by EA employee)

Aleksandr Mostovoi 90

Gianfranco Zola 88

Irene Paredes 88

Declan Rice 87

Martin Ødegaard 89

Guti 86

I didn't get the '5 Rare Gold Player Items", rated 87 or higher, with 1 guaranteed to be rated 90 or higher' as well as the Hero/Icon, as I got 4 of those Rare Gold Player Items, and an 86 rated hero.

This is not on, I've never complained or received compensation but I straight up didn't get what it said, and its not debatable. Looking forward to a response.