I am a PC player via the EA App. I am having issues since the past month trying to play Squad Battles or any type of offline mode in that matter. Whenever I try to start a match in squad battles, the game just crashes and returns me to desktop. I have tried literally everything, from secure booting to reinstalling the game and getting a new graphics card. My current GPU is GTX 3050 Ti and i5-11300H. This should be enough according to the requirements. This issue started after the last 2-3 updates.
Although, whenever I try to make a new profile, I can play the games in kick-off. After making a new profile, I can start a squad battles match, but if I try to make a new keyboard configuration as for the controller and try to save it, the game crashes without any error messages. It is so frustrating as I haven't been able play squad battles for a month now. I couldn't get any rewards for that. It is super frustrating.
I am a paying customer and I occasionally do buy FC Points. But the current support I got from the EA team is unacceptable. I tried talking to a support agent and they just told me to wait. I tried talking about it in the Forum earlier, but it seems like I have been ignored. I tried to get a refund for the game as I have not been able to play for what I paid, but it seemed impossible as well. I am open to connecting to the EA team so that I can provide any necessary information (ex. crash dumps) needed so that I can get the help I need. But if it continues like this, I am afraid I would have to take legal action against EA.
EA_Gordo@EA
