Ideas

chesea11's avatar
chesea11
Rising Novice
8 months ago

Ultimate team not letting me connect

Says I will be returned to main screen and Ultimate Team isn’t available “at the moment.” I’ve had this issue since i’ve had the game and I just want to play UT.

6 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there. As a test, try switching your connection to use a mobile hotspot. Let's see if that let's you connect. Also, which platform are you playing on?

  • chesea11's avatar
    chesea11
    Rising Novice
    8 months ago

    If I were to want to request a refund (if nothing works) where would I go? I’ve tried everything on my end

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    You can contact the retailer the game was purchased from to see if a refund is possible.

  • chesea11's avatar
    chesea11
    Rising Novice
    8 months ago

    I’ve seen countless posts across here and across reddit where people can’t access ultimate team. Im going to try to get a refund but let me know if this ever gets fixed. Still not sure why I can’t get in UT

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