I have pack name 'card.desc.FreeGoldPack' that I can't redeem because I keep getting this error in screenshot below. This error appears on PC WEB companion APP, Mobile FC25 companion APP and in-ga...
Ideas
EA_Hux
Community Manager
Community ManagerHello everyone,
Thank you for bringing this issue to our attention. We've passed on the details to the team to investigate.
Meanwhile if you could give us some additional information to help us investigate:
- Platform:
- PSN/Xbox Gamertag:
- Name of the pack you opened:
- Name of the pack inside that got you stuck:
- Did you buy the pack on the console or web app ?
- Approximate timestamp:
I am on PS5 and opened the pack that had the 1500 SP in it. The pack stuck for me is the totw provisions pack.
Have exacly same issue, don’t know what to do… can’t open any other packs because of this
Same here. Ps5 same pack. When I try to redeem Totw pack I hade issue. Pack bought from console.
Same with me , still having the same issue ?
I faced the same issue as well
- Xbox Series x
- LevelTwo#7351
- Seasonal Supply Pack
- Breakthrough TOTW Provisions Pack
- Purchased on console
I cannot do anything. It's just stuck in the same limbo. The problem still persist on the companion app. Is there an ETA for this fix?
Same issue with me on xbox
- 平台：PC
- PSN/Xbox 玩家代号：JingCristiano
- 您打开的包的名称：Jumbo Gold Pack
- 里面让你卡住的包的名字：Jumbo Gold Pack
- 您是否在控制台或 Web 应用程序上购买了该包？
- 近似时间戳：
- Platform: PS5 (Main), PC WEB companion APP, Mobile companion APP
- PSN/Xbox Gamertag: rosh122333
- Name of the pack you opened: Rare Mega Pack
- Name of the pack inside that got you stuck: card.desc.FreeGoldPack
- Did you buy the pack on the console or web app ? Got it after finishing 'League and Nation Hybrid' SBC
- Approximate timestamp: 11:00 AM UTC/GMT +1 hour
- Platform: PS5
- PSN/Xbox Gamertag: wabs100
- Name of the pack you opened: Seasonal Supply
- Name of the pack inside that got you stuck: Breakthrough TOTW
- Did you buy the pack on the console or web app ? Console
- Approximate timestamp: 22:15 AEST
- Platform: PC
- PC Gamertag: tayrex17_mg
- Name of the pack you opened: Jumbo Premium Gold Pack
- Name of the pack inside that got you stuck: loan pack
- Did you buy the pack on the console or web app ? In game PC
- Approximate timestamp: 12:00 wednesday 05/03/25
Any danger of this being sorted any time soon?
PLATFORM: PC
EA TAG: spuhrfn
Name of the pack you opened: Premium Jumbo Goldpack
Name of the pack inside that got you stuck: Goldpack
Did you buy the pack on console or web app? web app
Approximate timestamp: 13:00 Danish Time- PC
- adiltint
- bronze pack
- season pass reward
- no
- 5:00 pm 5/03/2025
PC
Bananaman201164
Classic Bronze Pack
1 Bronze Pack
Free pack on companion after i bought the classic bronze pack
08:00 UTC
