[Under investigation] Error occurs when trying to redeem pack

I have the same issue.

• Platform: PC
• PSN/Xbox Gamertag: VLMhaarlemmer on ea app
• Name of the pack you opened: 15k pack
• Name of the pack inside that got you stuck: gold pack
• Did you buy the pack on the console or web app ? Pc ingame
• Approximate timestamp: 16:40

• Platform: PC
• PSN/Xbox Gamertag: ismaC137
• Name of the pack you opened: prime jumbo gold pack
• Name of the pack inside that got you stuck: Gold pack
• Did you buy the pack on the console or web app ? Sbc ( in game)
• Approximate timestamp 5/10/25 19:30

• Platform: PS5
• PSN/Xbox Gamertag: xFet173 on ea app
• Name of the pack you opened: Loan pack
• Name of the pack inside that got you stuck: gold pack
• Did you buy the pack on the console or web app ? PS5 In game
• Approximate timestamp: 21:20

Plataforma: Xbox one

Gamertag PSN/Xbox: jguisena

Nome do pacote que você abriu: megapacote

Nome do pacote que te deixou preso: card.desc.FreeGoldPack

Você comprou o pacote no console ou no aplicativo web?: console

Carimbo de data/hora aproximado: 15:00 horário de Brasília

I’m having the same problem is there an ETA for a fix?

so what ???????????? 24 hours and we still have bugged pack and can do **bleep**, while ur team cant fix anyting fast 🤡

• Platform: PC
• PSN/Xbox Gamertag: Naaaaaanii on ea app
• Name of the pack you opened: 80x30 mega pack 
• Name of the pack inside that got you stuck: gold pack
• Did you buy the pack on the console or web app ? Promotion Day pack diviosional Rivals Reward
• Approximate timestamp: 13:35 IST

Same with me can’t claim a one player pack everytime I try I get kicked out of the store so I can’t open my rivals rewards fix it !!!

Been like it since last night not acceptable mate 

Si retiran ese sobre de mi cuenta me parece bien :)