Big Problem
Hello, I need help with a serious connection problem in EA SPORTS FC 26 Ultimate Team. For several days, I keep getting disconnected during online matches. The game shows the message: “You have lost ...
Ideas
EA_Aljo
Community Manager
Community ManagerHello! Thanks for reaching out. We should take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.
These connection troubleshooting steps may also help.
Hello, I am sending you my Connection Quality Report as requested.
My Connection Score is 70/100. My ping is 73.48 ms, jitter is 15.84 ms, and packet loss is only 0.02%.
Despite this, I keep getting disconnected from EA servers during FC 26 Ultimate Team matches. This has been happening for several days. Every time I get disconnected, I receive a 3–0 loss.
I have also tried using my mobile phone hotspot instead of my normal internet connection, but the same problem continues. I have also received the message “Connecting to Ultimate Team is not possible at the moment” and I was returned to the Main Menu.
Please investigate this issue, as I am unable to play Ultimate Team normally and I am repeatedly receiving 3–0 losses because of these disconnections. Please check if there is a problem with my account or my connection to the EA servers.