Game is unplayable on PC

In offline modes like squad battles the game is just fine, maybe a little lower fps than i would like but i can deal with it. Online however, players don't respond to a single button i press unless its a delayed pass that can only go in 1 direction. Half the game they are standing still or running in the same direction all of the passes go, I shouldn't be paying this much for a game to get it early, when the game doesn't even function properly, and isn't reaching out to the people with the problems to help. I have already tried some community help posts and even those won't work for many of us. Not trying to flex but I pulled Mbappe very early on into the game but i'm losing the hype for the card because i can't even use him in online modes.