Ideas

lilolo6's avatar
lilolo6
Seasoned Newcomer
20 days ago
Status:
Not A Bug

I did not receive my 1,600 FP

I spent 13.49 on 1,600 fc points. i got them on the ps store app on my phone. did not receive the points in game but was charged, am able to provide receipts if needed
missing content
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
20 days ago

Hey lilolo6​,

Could you quickly check your transaction history to make sure that you bought FC 26 points and not FC 25 points by accident?

lilolo6's avatar
lilolo6
Seasoned Newcomer
20 days ago

oh no - i accidentally did fc 24. is there anything i can do? i’m kinda low on money and really needed the points💔

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    19 days ago

    lilolo6​,

    Unfortunately there's no way to transfer FC 24 points to FC 26. You might be able to arrange a refund if you reach out to your retailer, but other than that I can only recommend that you're more careful in the future.

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