I need help

I played the access tournament until the end before 8 o'clock and the game after 8 o'clock and I won the tournament but I did not receive the tournament prizes and I cannot take the tournament player to the next day even though it is from access until it is renewed at the beginning of the day but I was counted as a match as if it was the first match in the tournament instead of counting my victory in the tournament I was counted as a victory in the round of 16 I hope to solve the problem as soon as possible to speed up payment for other subscriptions so that I can complete the task of eliminating early access and if I am compensated for you from the rememberers and good luck