Hello EA Support Team,

On October 9, 2025, around 11:00 PM (German time), I tried to purchase Aitana Bonmatí in EA FC 26, but the transaction didn’t go through. The game showed a message saying that I didn’t have enough coins, even though I had more than the required amount. After that, my coins disappeared, and I never received the player.

I kindly ask you to please look into this issue and either grant me Aitana Bonmatí or provide appropriate compensation for the lost coins.

Thank you for your help and understanding.