Ideas

F4rd0's avatar
F4rd0
New Spectator
13 days ago
Status:
Under Investigation

Logging-in to the companion app

Whenever i try to login on the companion app, I get stuck on the screen where you can tap on the login button and then when i tap on the login button it becomes gray for a few seconds and than turns back to blue and so on and on, I just can't get to the screen where i have to put my username and password.

I hope this can be fixed fast because its so annoying because now I can only acces fc26 on the playstation and I don't always have the time to do so.

Official EA response:

We are aware of an issue affecting some players' ability to log into the Companion App through their personal devices. A fix for this will be available in the coming days. In the meantime, deleting and reinstalling the Companion App will resolve this.

48 Comments

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey folks,

    our team is aware and are looking into these Companion App login issues that require a reinstall. As soon we have more updates to share, we will let you know!

  • jbozf16's avatar
    jbozf16
    Rising Rookie
    12 days ago

    Exactly the same problem for me. Been this way since the last app update.  On the Apple App Store reviews of FC26 Companion App there are multiple people with the same issue. Of note - I uninstalled the app and reinstalled it.  It worked one time.  Then did the same thing.  Hit the login button, it goes grey for about a second, then nothing after that.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey F4rd0​ Can you also check if you can log in using the Ultimate Team web app? LINK
    Have you also tried reinstalling the Companion App already? 

  • eriklindgren1986's avatar
    eriklindgren1986
    Seasoned Newcomer
    13 days ago

    Yes, there are lots of us. It works once when you reinstall the app, but the error will reappear the next time you start it.

  • I'm trying to open the companion app but it won't log in. I'm thinking it's due to the new season release and it's causing issues. No matter how many times I press the Log In button, it does nothing. Anyone else having this issue?

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