Ideas

F4rd0's avatar
F4rd0
New Spectator
2 months ago
Status:
Under Investigation

Logging-in to the companion app

Whenever i try to login on the companion app, I get stuck on the screen where you can tap on the login button and then when i tap on the login button it becomes gray for a few seconds and than turns back to blue and so on and on, I just can't get to the screen where i have to put my username and password.

I hope this can be fixed fast because its so annoying because now I can only acces fc26 on the playstation and I don't always have the time to do so.

Official EA response:

We are aware of an issue affecting some players' ability to log into the Companion App through their personal devices. A fix for this will be available in the coming days. In the meantime, deleting and reinstalling the Companion App will resolve this.

50 Comments

  • This issue still persists, the deleting and reinstalling the companion app does not always fix this. 

  • The companion app for like five days is not working while my friends it is working normally and i missed alot of sbcs and evos amd this is not acceptable 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey yasososoassa​,

    What error are you getting when you try to use the companion app? Have you already tried reinstalling it?

    Also, just to check, are you getting the same error with the webapp?

  • yasososoassa's avatar
    yasososoassa
    New Spectator
    2 months ago

    It tells me ea account servers unavailable I reinstalled it many times and it tells me the same with the web app

  • atibaRtg's avatar
    atibaRtg
    Seasoned Newcomer
    2 months ago

    same problem... It's been two weeks, but they still haven't fixed anything...

  • Anas786's avatar
    Anas786
    New Spectator
    2 months ago

    Same issue, I'm having to install and delete everytime I want to use the app

  • soy_eliel's avatar
    soy_eliel
    Seasoned Newcomer
    2 months ago

    I can't login anyware. Tried Iphone, android, PC, MacOS, Linux. I can't login even re-installing the app in the mobile devices!!! 

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