Pele 86 glitch

Hello EA Support,
 I’m writing to report an unfair issue that happened with the Musiala EVO and Pele (World Tour) card in FC 26 Ultimate Team. There was a glitch or error that allowed some players to use the Lyres EVO path to upgrade their 77-rated World Tour Pele to an 86-rated version.
However, when I tried to do the same, the game did not allow me to start or complete that EVO. This put me at an unfair disadvantage, because other players were able to benefit from this unintended upgrade, gaining a significantly higher-rated card and better squad strength.
I’ve spent time and effort building my team and following the objectives, so missing out due to a glitch is really disappointing and feels unfair. I would like EA to review this issue and provide fair compensation, ideally the same 86-rated EVO Pele.
Platform: Ps5
EA ID: netbuster10  

Issue: Musiala/Pele EVO glitch – unable to upgrade while others could.


Thank you for your time and I hope this can be resolved fairly.
 Best regards, netbuster10