please heeellllppp!!!!!!!!!

I’ve been messaging you for days, but I haven’t received any code or case number via email to access the issue, and I can’t view my previous messages. Look, my 93+ Icon Player and other rewards are still missing! I also haven’t received any in-game notification about the coin transfer from EA FC 25 to EA FC 26. I paid a lot of money for EA Play Pro — was it for this?! Please give me what I was promised!!!!!!!!!!