Ideas

sanderz4518's avatar
sanderz4518
New Spectator
3 days ago

UberEats Cup Bug Won 4-0 in the final and Opponent quits but i got the loss

Hi EA team,

I just played in the Uber Eats: Order Up Cup (PlayStation Tournament) on FC 26. I reached the final and was winning 4-0 at half time when my opponent turned their console off.

After that, the match stayed on Match in progress for around 30 minutes, and then I received a notification saying that I lost even though I clearly won the match. I also did not receive my 1000 FC Points reward for winning the tournament.

Details:
Platform: PlayStation 5
Tournament: Uber Eats: Order Up Cup
Match type: PlayStation Tournament Final
My PSN ID: wheofyi
Approx date/time: 1AM UK time
Opponent PSN: XcramboX

I have a full video clip showing the scoreline (4-0) and the opponent disconnecting if needed. Please can this be reviewed and the correct result applied?

Thank you

2 Comments

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey sanderz4518​ we are not able to change the outcome of these decisions.

    If you think that you should have received the rewards then you will need to speak with the organisers.

    Darko

  • Same thing happened to me but I have no evidence so I’m cooked

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