Ultimate Team Reward Redeem Error

For the past two days, I haven’t opened any packs, SBCs, or anything else. I can’t enjoy the game anymore because I’m stuck with an evolution reward that I still can’t redeem. I’ve already tried everything—logging in and out, switching and playing different modes, and even checking through the FC26 Companion App—but the issue is still there.
If anyone has experienced the same problem, please let me know. Any advice on how to fix it, or how to get proper support to resolve it, would really help.

Thank you so much, everyone.