Sugar Rush Content Causing Server Error Message

Hey, folks

Doing some check-ups on the Sugar Rush packs and content. Seeing some threads where players are being disconnected, and receiving server errors when trying to perform one of the following actions:

Opening packs
Adding players to sets
Editing a lineup with said content
Editing players from the pack

If you are having issues with these packs, please provide the information below so we can investigate.

• EA ID:
• Platform:
• Which console generation do you have? 
• What is your Gamertag/PSN ID? 
• Date/time issue occurred?
• What type of issue do you have? Server connection error - Lineup error, etc
• Summarize your bug: Be as specific as you can
• Which mode has this happened in?
• Which part of the mode?
• Have you made any changes to your UT lineup?
• Have you generated a new lineup if it is related to the lineup?

rookdarren, ps5, server connection error, can’t get into ultimate team, haven’t been able to get on for 2 hours, please can you help me. I’d love to get on an open my eater stuff.

drook2006​ Not being able to get into UT is a different issue from the issues happening on this thread. When you try to log into UT what is specifically happening?

Hey 6wenzzopffut​,

Just wanted to check in and see if you're still running into any errors with those Sugar Rush players. We recently made a change that might have helped with this, so I wanted to see how it was going for you now. 

If you're still getting the same error when you're trying to select them, please let me know. 

Thanks!