*IMPORTANT - Electronic Arts Corporate Info

First off, love your enthusiasm! If I were you I would put links to the issues in the e-mail. If you send them a super-long email there is no way they are going to read it.  I recently tried to get something going on here and Twitter and like 6 people responded. And I had thousands of people who viewed the post. Sadly, this is a group of people that love to complain, but don’t love to take action. 

I asked for people to answer 3 questions and 5 people did it. I have a lot of time on my hands so I would be happy to help. Let me know.

With the link approach you could do this 2 ways

1. have categories of issues and then link to individual posts (game crashing, franchise bugs, gameplay bugs, etc).
2. You could just link to the bugs section itself. This way they can see that not one person from EA has responded to anything in over a week. 

I think either way would be fine, although the 1st option is a lot more work.

Yeah, linking isn’t a bad idea at all.

My thing is just sending an email to the CEO, COO, CFO etc. that complains about this type of thing is going to get their attention. 

the #1 response from the corporate board should immediately be WHY are we getting this email?!?!?!? Who within our level 1 and level 2 customer support and technical support failed at their jobs to have led to us getting this email?

normally within big corporations it’s the job of the level 1 and level 2 support to specifically make sure this kind of stuff does NOT get escalated up to corporate….. so by us doing that and emailing 40 or 50 of their corporate employees it should at least let them know THERE ARE PROBLEMS HERE

The plan is to draft an email that doesn’t even mention specific bugs. It just mentions how poor their forum is, the lack of response, the fact that it seems like EA does not care, and how poor the overall customer support is. And then as an attachment to that main email, include some sort of listing (or links) to the major problems and bugs that are not getting addressed.

 Hopefully some others are willing to contribute. Because to your point, just complaining without doing anything else doesn’t work. I’m ready to push this as far up EA’s ladder as possible and if they still don’t take action then maybe even reach out to the actual NFL in the same fashion. Let them know how poorly EA represents them and how EA doesn’t give a darn. Maybe that can create some static next time EA has to renew their licensing contract with the NFL. Maybe if we ruffle enough feathers we can get 2K back into the fold…… I’m game to put the leg work in. I already got about 50 contacts on the EA corporate level and I’m going to work on putting this email together once I get some help from others in identifying the bugs in detail, because obviously we can’t just say “the game doesn’t work” without any finer detail. If nobody else is willing to contribute then I can work on it myself albeit it will take some time…….. but none the less, I’m ready to kick up some sh.t lol 

I will get this started, but I think you are going to end up doing a lot of this on your own. That was the main reason I mentioned linking to posts, because no one is going to do this besides me a maybe a couple others. But here we go:

PlayStation 5                                                                                                                                                                                    hurricanejosh29                                                                                                                                                                              Off-line Franchise

• League Standings Not In Correct Order

When you go into the league standings the teams are not in order of their record.

• League Tab Not Showing Current Week

When you go to the league tab in Franchise mode, the weekly schedule is a week behind, as well as the teams record.

• D-Line Pass Rush Moves Don't Work Properly

When attempting pass rush moves, specifically swim/rip, the player does not react when the button sequence is carried out.  I have tried on multiple levels, practices, games, and it doesn't work.

• Rush DT On Depth Chart Not Corresponding To On-Field Rush DT

No matter who you put at RDT, it will default to the normal DT on the field. 

• Man Coverage Bug #1

Sometimes when a LB is in one-on-one coverage against a RB, the LB will start out with his coverage assignment, then out of nowhere decide to blitz the QB. 

• Man Coverage Bug #2

CB Matchup by overall...Playing a version of Cover 2 Man...double team a WR with a Safety...the CB's will switch places every time. If I switch back to default Matchups, it never happens. 

• On-Field Volume

The on-field sounds are almost non-existent. I have to turn everything else WAY down, and turn the volume WAY up to hear any tackles being made. I have made it better, but I have all the volumes at 30 and on-field SFX at 100. 

• Offensive Lineman Not Blocking

There is a glitch/bug when the OT's sometimes just don't block the person in front of them. They are in a blocking stance, but they just back up and let the DE run right by them and don't even attempt to block them. It isn't like they just got beat. Both tackles acted like they were going to block, but didn't.

• CPU Depth Charts

The CPU depth chart doesn't have the best overall players in the depth chart. I have looked at many CPU depth charts that don't even have the depth chart filled out all the way, and when it is there are players with lower OVR above players with higher OVR at the exact same position. 

• Moving Draft Prospects

So there has been an issue in Madden for 5 years that occurs when you first enter into editing the draft class, and you attempt to move a player up or down the board. It only happens the first time you try to move a guy, but it doesn't work. You have to go back and move him a 2nd time in order to actually move him. 

• Physiques 

The belly for the thin player body type doesn't look right, and the calf muscles for the thin and standard player should be flipped. 

• PS5/Xbox/PC Overheating/Crashing

This will occur within minutes of playing the game, and causes the console to overheat and shut down without warning. 

I think it is great that you are doing this, and I really hope you have more luck than I did. You have to get one person who cares. Because most of the people that are in executive roles only care about one thing...MONEY. The great Tony Kornheiser said it best, "the answer to all your questions is money". And sadly he is right. Unless you can find the one or two exec's who actually care about the product, this isn't going anywhere. 

The only way to 100% guarantee they will make changes to the game is if we all stop buying the game.  madden has been terrible for years, and they all know it, but us idiots (I am one of the idiots) buy it every year because we talk ourselves into "this is the year the game is going to be good". And every year, it is worse than the previous year. Michael, I hope you find someone who cares and helps us out, I really do.  Let me know if there is anything I can do to help. 

You should also mention that the moderators are VERY active on the madden ultimate team page, yet haven't made one post on any other page in over a week...I wonder why that is? Hmmmmm. Does anyone else have an idea as to why they would be helping the ultimate team people, and ignoring us? This is a tough one. Because we are just as important as they are, right? 

I agree with everything you said. Yeah, from a corporate standpoint money is all that matters. But I’d hope they are smart enough to realize that a lot of upset customers DOES have an affect on money. I, for example, haven’t bought the past several versions of Madden because the game is just too flawed. That’s lost money for them. I only bought it again this year because I hoped maybe after a few years of being away they would have fixed some things….. but no. 

my assumption is corporate doesn’t have their finger on the pulse here. This game sells. So they see the money and they are happy. And they know that there will ALWAYS be a few upset customers and they just chalk “us” up as those unavailable upset customers. But just using this Injured Reserve bug as an example, that problem where guys get stuck on IR for the entire season has been a glitch for YEARSSSSSS. So we aren’t just crazy customers. We are frustrated due to the NEGLECT that we get from their support team. They either flat out do not care, or they are just very bad at their jobs because a lot of these issues just do not ever get addressed. Ever. And these aren’t just small customer satisfaction issues. These are legitimate glitches and bugs that make the game not work properly……. Is corporate fully aware of this lack of support and the unwillingness to acknowledge and/or fix major problems? Is corporate aware that these core things that are broken get ignored year after year? My guess is they are not aware.

and to my previous point, corporate doesn’t even want to hear from “us”. They have bigger fish to fry and more important big picture stuff to deal with. It is the job of other EA employees to handle this stuff. Well, those employees DONT handle this stuff, so it’s time to make corporate aware. In a good company (which I’m assuming EA is) corporate receiving this type of email from “us” should be a giant signal of a broken system on their end,,,, because it means several other levels of their support system failed and didn’t do their job. 

So, I’m gonna give this a try and see what happens. And I’m going to follow up with them as many times as I need to. I’m going to document everything. And if there is no appropriate response from them, maybe I need to escalate it to someone else. Like i said, does the NFL really want a company like EA getting their licensing if EA is this bad and I have the receipts to prove it? I bet 2K would love a chance to try their hand with a football game again. I’m not saying we will change anything, but let’s kick up some dust and see what happens because not only is this game broken but the support system that is current in place is 100% crap 

I came across an issue in Franchise mode where in season 2 the holiday games play 1 day before they should. For example, Lions vs Viking in week 11 (shoud've been week 12) was played at 1 PM in Minnesota on Thanksgiving. Also, they changed that game.in real.life  to 1 PM going forward and not 12:30 PM lol!