Ideas

MercuryIsGod's avatar
MercuryIsGod
Seasoned Newcomer
29 days ago

Franchise Crashes

I play on an XBOX Series X.

I click on a new franchise.
33 team expansion.
Custom rosters.
Select a team.
I pick either Québec or Hartford usually. It does not seem to affect the outcome.
I get to the part where I must enter the name of the GM.
I press a letter.

That is when the crash happens. Always.

Back to the home screen of the XBOX Series X.
I click on the game to start it.
Franchise mode. New.
33 team expansion.

And so on and on.
Never a time when it does not crash.

But a regular franchise with the standard amount of teams, that is fine.

It would be nice if you fixed this.

18 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Thanks. I'll look into this. Most likely, I won't have an update until tomorrow though. I'll let you know when I have some news.

  • MercuryIsGod's avatar
    MercuryIsGod
    Seasoned Newcomer
    28 days ago

    I decided to try Google Drive first. Tell me if that works: https://drive.google.com/file/d/1shahxyMKWiKDU6pIaPmAJhfKDkaWrnOD/view?usp=drive_link.

    You see what it does. At the end, I did not try to write the name. I just waited. A black screen appeared and it crashed and went to the home screen. I cut it at the black screen but you can see what it does.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Interesting. Can you get a video of this? Please publish it through your console or put it up on YouTube and respond with a link. Thanks!

  • MercuryIsGod's avatar
    MercuryIsGod
    Seasoned Newcomer
    28 days ago

    After choosing the franchise mode, the roster and team, we get to the screen where we are asked to enter the name of our GM. Usually, I start typing. I have time to enter a single letter before it crashes.

    So, I tried reaching that screen and not entering anything. It crashed anyway.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Are you saying not doing anything and just sitting on that screen caused it to crash?

  • MercuryIsGod's avatar
    MercuryIsGod
    Seasoned Newcomer
    28 days ago

    A different name? For my GM? Well, I do not even have time to write it, so, it makes no difference.

    It turns out that writing a letter is not what makes it crash either. I waited and did nothing. I wrote nothing. And it crashed anyway.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hello. Does it still crash if you choose a different name?

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