When I go to my in-game inbox I see the error:
"Sorry. Something prevented us from fulfilling your request. The server encountered an unexpected condition."
This error has been present for weeks without resolving itself. I have obviously reset my Playstation 5, and even tried reinstalling the game.
Community ManagerHi there. Did you have a lot of items in your inbox by chance?
I don't know what "a lot" means. I purchased the game around release date and used the inbox "normally," messaging friends to see if they want to play a game. I have never spammed messages.
is there a way for EA to just clear my inbox?
I don't feel like I had a lot of friends messaging me either
Community ManagerI thought you were talking about the inbox for HUT, but you actually mean the inbox for messages. That's interesting. I haven't heard of that happening before. What console are you on?
I'm on PS5. Is this an issue you can pass up the chain in order to find resolution?
correct, i can still play. I have already cleared out system cache as well as rebuilding the ps5 database.
I mean to say that I have already and previously followed those steps, and it has not fixed the problem.
Community ManagerWould you be able to get me a video of this? You can publish it through your console or put it up on YouTube and respond with a link. I'll also need a private message with your PSN ID so we can investigate this further. Thanks!
