Ideas
EA_Aljo
Community Manager
2 years agoHello. Was the game purchased on the same account you're playing on? If you're gamesharing, only the account that made the purchase will get the pre-order content.
If that's not the issue, open a case with an advisor by following the instructions here so they can investigate this.
Twittch_sambyuh
2 years agoRising Novice
The chat option is an infinite loop. It's consumer unfriendly. EA should be fined and shut down.