Game: I was playing in Be A Pro Mode and got my first hat trick at home arena and as the hat celebration is wrapping I start to get a few sound issues and then the screen went black and crashed bac...
Ideas
Same thing happened to me twice tonight. Performed the hat trick(s) as a winger on Utah BAP on Xbox Series X, if that helps identify the issue. Unbelievable.
EA_Aljo
Community Manager
Community ManagerHi there, vikesfan1724 and Gilgarcia87
Would either one of you be able to get me a video of this? You can publish it through your console or put it up on YouTube and respond with a link.. I'll get it over to the team for review. Thanks!
I personally don't know how to capture a video. I tried and this time it crashed after my 2nd goal but the video capture ended before the 2nd goal. I don't know how to publish it or make a YouTube video for it either.
- EA_Aljo
There are some instructions here that may help. You should also be able to find some instructions by doing a google search.
I was able to figure out how to do the capture on my Xbox Series X but now it doesn't seem to be happening. I think thee problem was I couldn't get a hat trick in the first game as a Minnesota Wild at home against the Chicago Blackhawks like I was able to before. I ended up getting the hat trick in the second game on the road. It might have had to do with all flashing lights, hats falling, and sounds together. Anyway now that I know how to capture it I will attempt to capture the next time it happens.
