Claiming HUT rewards and not receiving XP. It had happened to me at least 8 times now ranging from 500xp up to 15,000xp rewards.
Ideas
Added one as an attachment
EA_Aljo
Community Manager
Community ManagerIn your video, you mention not receiving the coins. Those objectives reward XP, not coins. You should have received progress on the XP path for them.
No response? It's been days. I'm still getting robbed of XP. I literally don't get any rewards that are in HUT XP when completing an objective. If it's a pack or player, every time. It's been so bad I have not gotten the last 4 or 5 rewards now. This is beyond ridiculous.
Just uploaded 3 more videos. Two I do not receive HUT XP and on I do. 9,000 in xp not rewarded and 2,500 that did. This is an everyday occurrence and I've beyond lost count of xp not getting rewarded. The fact it's been a week and you still fail to respond is astounding. Great customer service. 👌
Your question has already been answered
None of your clips show your XP level, so I assume that you think you should get coins, but this is NOT the case, because these are XP (experience points) NOT coins ... this is NOT the same
Dude Fix this please! Axs1890Sxa4283 has reported this and I have as well and your best answer is we should not have been awarded this. we've been robbed of coins.
He's talking about coin also not xp. He's talking about coin but misspoke. 11 days and no resolution. ridiculous
Also I think you're unaware how this works EA_Aljo We were supposed to be rewarded coins not points. But you said above that we are supposed to receive XP. XP is not part of claiming rewards. XP is awarded right after a game in the game menu. He's talking about claiming in the rewards section when you hit right trigger to get to the objectives menu.
No, you are the one who is unaware of how it works this year. Daily objectives and XP Season objectives are indeed supposed to give us XP, not coins. So there is no issue to be fixed in this case. And why would you even think that XP Season objectives are not supposed to give us XP?
He's talking about coin also not xp. He's talking about coin but misspoke.
He is talking about coins because he is thinking that coins and XP are the same thing. But they are not the same thing. I hope he realized this after Phasto's response.
And by the way, EA_Aljo has played the game and has not said any untrue things in this thread. He gave the correct answer to Axs1890Sxa4283's question.
