Players cannot move once obtaining the puck (online match mode)

I am having an issue where I pass to a player and once they get the puck all they can do is stick handle or pass. They can’t skate anywhere or even move the stick. At first thought it was a glitch or network connection error but happens now every game. When I'm not having the puck, players can move quite normally, some minor errors (I direct to right but player moves left). Half of the game players not moving at all. Some players eventually start to move during the game but are going forward and only covering the puck, no fast skating possible. I have troubleshooted controller (9 months old) and network connection (plugged-in). Every other game works normally, only NHL 25 online mode is not working. Any ideas?