Franchise mode splash windows and game freezing
Dear EA Sports Support Team, I am experiencing multiple recurring issues in NHL 25 that significantly impact gameplay. Below are the key issues and steps to reproduce where applicable: 1. Line Change & Tactics Window Freezing Issue: Splash windows for line changes and tactics sometimes get stuck, making it impossible to change lines or adjust strategies. Reproducibility: Occurs randomly, but frequently enough to disrupt gameplay. Video: https://youtu.be/i9MMMopxcWI 2. "Coming Up Matches" Window Not Displaying Correctly Issue: The in-game "Coming Up Matches" window sometimes does not show at all or gets stuck on the screen. Reproducibility: Happens inconsistently but has occurred in multiple games. Video: https://youtu.be/tNeuE7B8orw 3. Last Scorer UI Overlapping Match Details Issue: The last scorer’s details remain stuck in the top left corner, covering important match information such as the game clock and score. Reproducibility: Happens intermittently. 4. Promotional Events Not Displaying Properly Issue: During events like "Bobble Head Night," the announcers mention the promotion, but when the camera pans to show the bobblehead, the game lags, and the promotional content does not appear. Reproducibility: Occurs every time a promotional event is triggered. 5. Major Issue – Line Energy Freeze After Fights Issue: After fights, the line energy display becomes stuck and does not update. Can't change lines or tactics. The only ways to remove the frozen UI are: • Waiting until the period ends, which results in a freeze lasting several minutes. • Pressing the options button, which also causes a freeze for several minutes. Reproducibility: This issue happens without fail in every match after a fight in Franchise mode. Video - If I hit options button: https://youtu.be/wJvl-p3u11U Video - If I do nothing: https://youtu.be/WaNCBNlWgBw Steps to Reproduce (For Main Issue - Line Energy Freeze): 1. Engage in a fight during gameplay. 2. After the fight concludes, observe that the line energy display does not update or disappears correctly. 3. Attempt to continue gameplay – UI remains frozen. 4. Press the options button or wait for the period to end – game freezes for several minutes. These issues, particularly the line energy freeze, make the game frustrating to play. I would appreciate any updates on whether these bugs are being addressed and any potential workarounds in the meantime. Thank you for your time and support!
No player at faceoff
This happened already twice in a game. My player supposed to take a faceoff is standing outside the faceoff circle with the other players when the puck drops. Opponent center is at the spot. Faceoff are getting pretty hard to win. I'm playing franchise mode with PS5. Other things bugging: Can't select language. Why is that? I had to change PS5 language to English, cause I wanted my NHL in english, which is not my first language. Player heights and weights too are now in feets and pounds. I prefer the metric system. Menus are so laggy in franchise mode, you want to quit playing.Be a Pro Sliders revert after each game
The default gameplay sliders do not create a fun experience for me. I have found a set of sliders that make the game enjoyable. Each time I finish a game all of the sliders revert back to the default ones. I have tried creating a slider preset on the game menu, but I cannot apply those slider presets in the Be a Pro game mode either. Meaning my options are spend 1/5 of my time in game adjusting the same setting over and over or just not playing the game. Unfortunately, this bug has annoyed me to the point where I've opened the game, checked to see if the sliders were fixed, saw they weren't, and closed the game. It seems this has been an issue for years, are there any workarounds that anyone has found?
Be a pro
Game: NHL 25 Platform: Xbox Series S Mode: Be A Pro Bug description: During a coach conversation right before the first game of the Stanley Cup Final (playing for Colorado Avalanche), the game freezes. The scene starts, but then the image freezes completely. Music continues to play, but I cannot interact – the game becomes unresponsive. I can return to the Xbox home screen, but the game does not continue. Tried: - Restarting game (full quit, not Quick Resume) - Reloading save file before the conversation - Changing my player's clothing - No success – the issue repeats every time. Please help – I can’t progress past this point in my Be A Pro career.Terrible servers + drastic increase of WOC dressing room bugs
The servers have been absolutely awful all week. I just lagged out of my 7th game in two days and am down 2.5K RP, do you guys not make enough money to have consistent servers for the one year life span of the game? Dressing room bugs are happening almost every single invite, how in the world does the frequency of a bug increase this drastically? Considering you guys charge $100 for a product that’s realistically worth somewhere in the realm of $39.99-$49.99 - I would assume good servers would be a given. We already know the game is polluted with bugs, but having to spend 15-20 minutes just to try and get into a lobby without bugging out just to lag out in the first period anyways is ridiculous.Controller intermittent freezing xbox X
Mid-game my controller intermittently becomes inoperable. Im able to pass but not skate. It's really hard to find success when your player doesn't move and you have to hope you can successfully pass it. Once the pass is completed I can usually skate with the new receiver. Sometimes I have to pass it a couple times then I can skate again. Im on XBOX SERIES X and have tried more than one controller.. same issue
Free Agents list in Season and Franchise is broken
Everytime when entering going into the "Free Agents signing" tab, either in the SEASON or in a FRANCHISE mode, the window / list with all available players fpr signing is BROKEN!!! I neither can SELECT any player, nor can I select the "PRO-PLAYER Info" tab. These tabs don't open/appear. And as it is not funny enough, the broken system does not even allow me to e,it the whole free agent signing anymore!!! When pressing the button "o" (back) nothing happens. I'm stuck in this free agent window and the only way to exit is to close the whole NHL game!!!! I basically can never sign any free agrnts in this bloody NHL 25 game!!!! Plrase fix it immediately and provie a responde how to solve it. Otherwise i want to get back my money!!!! Thank you and kind regards
