Ideas

Sylvy1274's avatar
Sylvy1274
New Spectator
8 days ago
Status:
Under Investigation

Game crashing after being kicked from community

I got a popup telling me I was kicked from a community I was in. After playing a level and beating it, I got an error message telling me to restart the game due to an error. After restarting the game, it now just crashes every time it loads. Now I can no longer play the game that is connect to my EA account. Even when I try to reinstall the game and then connect my account again it just keeps crashing.

android
crashing
freezing
progress issue

1 Comment

  • EA_Wren's avatar
    EA_Wren
    Icon for EA QV Team rankEA QV Team
    6 days ago
    Status added:
    Under Investigation

    Hi there, thanks for the report! 

    Would you be able to provide some more detaisl; to help us investigate? 

    • What device are your playing on? (eg:Galaxy s20)
    • Do you have access to your player ID?
    • Have you linked your game to an EA account?
    • Have you been able to get into the game without a crash since?
    • Can you provide a screenshot of the error message you are getting?