Banned From Matchmaking Servers
I've been banned for 3 months for no reason and no one helps me, not even support, I've sent a lot of tickets but they keep closing it saying it's solved and they also say that my account is clean an...
Ideas
EA_Aljo
Community Manager
Community ManagerBecause, if you happen to have another account that you're not aware of, it's possible your skate. account is linked to that. If you submit a dispute on an account that isn't linked to the platform account you play skate. on, they won't see any bans. Talking to an advisor will let them confirm you're submitting the dispute on the correct account.
But this doesn't make sense. My account is this one, and I use it to play skate. on EA App on PC. I've always played with this one since pre-alpha until August 29th, after which it gave me the errors in the photos I shared, in the order written. My account is clean because it lets me play all the other games, Battlefield, Need for Speed. I also signed up for EA Play Pro last month. Until I get contacted by someone knowledgeable about skate. MAYBE I can solve this
- EA_Aljo
Please contact an advisor so they can confirm you're using the right account. Thank you.
What topic should I choose? What should I ask? Tell me, because there isn't a specific category for my problem. I already know that everything I do will be a waste of time, as has happened up to now.
- EA_Aljo
Follow these steps:
- Go to https://help.ea.com/en/help-home/
- Type EA Account into the search field
- Select the skate. tile
- Click on See more topics
- Click on 'I need to update my EA account information'
- Click on the option for chat
no one answers me, ridiculous support
- EA_Aljo
Can you see that you have a case submitted?
No, all my old cases are closed and it seems like new ones aren't even being considered.
- EA_Aljo
The best I can tell you is to try opening another chat with the instructions I provided previously.