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konoharaven's avatar
konoharaven
Seasoned Newcomer
7 days ago

Re: The game keeps crashing

I am encountering a repeatable freeze followed by crash-to-desktop a few moments into the initial tutorial. I am able to move around the initial area (where basic movement is explained), but after climbing the tower to "collect my board", the game freezes during the dialogue where Vee explains what a skateboard is. If I hold Y to skip the dialogue, shortly after appearing in front of the large ramp, the same freeze and crash-to-desktop occurs.

An error message appears, but automatically closes itself before I am able to see the error message. I believe it reads something along the lines of "failed to allocate," and maybe "this may be a low memory situation"?

I tried climbing over some of the barriers that didn't lead directly to the crashing cutscene. I was teleported back to the starting area each time, without crashing. I spent a few minutes idling on the initial platform as well. It doesn't appear that the crash is cause by time spent in game, and only occurs when the new board cutscene plays (or immediately after, if skipping the cutscene).

My machine specs are:
CPU: AMD Ryzen 5 7600X3D 6-Core @ 4.10 GHz
RAM: 32.0 GB
GPU: NVIDIA GeForce RTX 4060 8GB

I have tried a handful of things to search for a fix, but did not find a solution:

  • Restarting my computer
  • Verifying the integrity of the installation with steam
  • Uninstalling and reinstalling the Javelin anticheat
  • Running the game in windowed rather than fullscreen

8 Replies

  • Thegalaticcraft's avatar
    Thegalaticcraft
    Seasoned Newcomer
    7 days ago

    It's not just a PC issue. I had the exact same problem on PS5

  • xogsoltarycube's avatar
    xogsoltarycube
    Seasoned Newcomer
    7 days ago

    When I switched to Xbox, it still crashes when I pick up the skateboard. So its not even just a pc issue, its the greedy EA caring more about in game currency rather than fixing their bugs that literally wont allow new players to play. Here's to hoping it doesn't take them more than a month to fix this LMAO

  • Sylverpepper's avatar
    Sylverpepper
    Rising Novice
    6 days ago

    I have the same problem! I can't play, it's so frustrating!
    The game freezes and crashes when I have to pick up my skateboard in the tutorial!

  • Eggs_N_Hashbrown's avatar
    Eggs_N_Hashbrown
    Seasoned Newcomer
    6 days ago

    I can make it to the megaramp but I crash on dropping in Everytime.

     

    I've redownloaded, repaired files, updated drivers, set my settings to as low as possible.

     

    I have 8gb of vram and 32gb of actual ram and it's saying memory is low

  • 44night's avatar
    44night
    Rising Newcomer
    6 days ago

    This is happening to my buddy as well. Same exact issue on PC.

  • konoharaven's avatar
    konoharaven
    Seasoned Newcomer
    6 days ago

    I saw someone recommend turning off crossplay. For whatever reason, this worked for me.

  • Clooneh's avatar
    Clooneh
    Seasoned Newcomer
    6 days ago

    For whatever reason, turning off crossplay solves this issue. Good old EA, 10/10 game.

  • ExiclesYT's avatar
    ExiclesYT
    Seasoned Novice
    5 days ago

    You shouldn’t have to have more than 32 gigs of ram to run this, when PS5 has only 16gigs and it runs it fine. This bug is ridiculous and makes the game unplayable for new players.

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