Insufficient Funds Error when Redeeming Free Items Megathread

Hey there,

Could you please try restarting your game and claiming the item again? If the problem persists, please confirm the platform you're playing on and share a screenshot of the error message. Thank you!

Thanks for the reply. I’ve tried resetting the game and unlinking and relinking my account and the problem persists. Playing on PlayStation 5

Thanks for sharing the screenshot and confirming the requested details. I've escalated this with the team. Once we have more information to share, we will update you here.

I’ve got the same issue as well on my end. 

oldskewlrazor​ xPetro-_-​ are either of you able to get this week's free Spitfire Socks?

I’ll try tonight when I get home and let you know

Hi EA_Kipling​, here's an update since I was able to connect remotely onto my computer at home. 
I was able to redeem this week's free spitfire socks. 

Moved this to Bugs,  we are investigating.

Please let us know the following in your reports.

Platform
Username
What FREE item were you trying to redeem and got the Insufficent Funds error message?

(Carpet deck, Spitfire socks, etc.) 

I have the same problem with the socks this week too and I don’t have an alternative platform to log in on only ps5.

Xbox series x, sicnic87, spitfire socks