Birthday rewards event breaks after 30 minutes of gameplay

After 30 minutes of gameplay, the rewards event task window disappears. No tasks are shown. This has been going on for three weeks, ever since the event started. The previous event had a similar problem. And the reaper’s reward event broke in the middle and I was never able to complete it. Please stop doing these events if EA can’t do them without breaking the game. I am on PlayStation five no mods ever.