Ideas

biboph's avatar
biboph
New Spectator
8 days ago
Status:
Resolved

I received a kit I haven’t bought - is this a bug?

Hi,

when buying the new Businesses and Hobbies-pack, I also received the new retro kit, which I didn’t buy and don’t really want. I had a pop up window just show up, saying that previously uninstalled content would be installed again. (Don’t remember the exact frasing, but it was something like that.) I don’t want something on my computer I didn’t pay for, and I don’t want to be forced by EA to pay for something that I didn’t want to purchase in the first place. 

Has anyone else had this happen to them? Does anyone know what I should do?

8 Comments

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi biboph 

    Did you recently purchase The Sims Legacy Collection bundle? That bundle does include the Throwback Fit Kit for The Sims 4. 

  • biboph's avatar
    biboph
    New Spectator
    8 days ago

    Hi, I didn’t buy a bundle, but I bought sims 1 when it was re-released. 

  • biboph's avatar
    biboph
    New Spectator
    8 days ago

    How can I see that I received the kit through buying the legacy collection? I can see in my order history that I’ve bought it, but I can’t see anything about the retro kit in there.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    biboph 

    If you're not seeing it in the order history, you can contact live support so they can verify how this kit was received- you can submit a help request here

  • biboph's avatar
    biboph
    New Spectator
    8 days ago

    Ok, thanks for your help! :)

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 9 minutes ago