Ideas

ZafoZabak's avatar
ZafoZabak
Seasoned Newcomer
18 days ago
Status:
Resolved

Windenburg The Crumbling Isle Keeps Freezenig

Hello. 

Since the last update I found that in Windenburg I cannot build or even visit The Crumbling Isle neighborhood. If I try the game freezes while loading and I have to end it in task manager. First it happend on my most played save, when I tried build on one lot, then I tried others with same results. Then I tried new save and it freezes again, when I tried to build or visit. 

I tried build on lots in others neighborhoods (one in each) without a problem. 

dxdiag attached

  • Status changed:
    New
    to
    Troubleshooting

    Did you change anything about the lots when you tried a new save or tried with the original lots/families ?

    • ZafoZabak's avatar
      ZafoZabak
      Seasoned Newcomer

      In the new game I first tried build on the empty lot, but it freezed. I wasnÅ¥ able to change anything with the lots. I didn't change the families there, I just tried to visit them, with my sim I started the game with. I tried to replace a build on a lot with empty lot, because I could do that without entering build mode, but the game again freezed. 

  • Did you download anything from the gallery or just build yourself ?

    Do you get any lastException files in your documents folder ?

    • ZafoZabak's avatar
      ZafoZabak
      Seasoned Newcomer

      No I didn't download from gallery. 

      Yes there are 5 files, from the day I started new save to tests. 

      Edit: I tried to attach the files, but it's not here. I don't know why. 

      • ZafoZabak's avatar
        ZafoZabak
        Seasoned Newcomer

        Update, these files are not from the date when I was testing in the new save. They are from the day I played the event and first encountered some freezes. I just check it in game, I mistook a save files on HD. 

  • You can't upload lastException file in their raw form. You need to either create a rar file or just copy/paste the content to a post.

    Delete the files you have now and see if the game creates new ones.

    • ZafoZabak's avatar
      ZafoZabak
      Seasoned Newcomer

      Is zip file ok as well? 

      I did get new one, but I am not sure from witch save play it is. I tried the new, and also the old. 

      Edit: Zip didn't work. I will copy the new one into here:

      <?xml version="1.0" ?><root>
      <report><version>2</version><sessionid>59f697ad556032dd672e71d1</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-11-08 21:18:44</createtime><buildsignature>Local.Unknown.Unknown.1.110.311.1020-1.300.000.196.Release</buildsignature><categoryid>cpp_message.py:167</categoryid><desyncid>59f697ad556032dd672e71d1</desyncid><systemconfig/><screenshot/><desyncdata>[manus] unique_object_service failed to handle on_all_households_and_sim_infos_loaded due to exception (IndexError: list assignment index (0) out of range)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 290, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 38, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_service.py", line 31, in on_all_households_and_sim_infos_loaded&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_service.py", line 71, in _enforce_uniqueness_on_household_inventory_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_component.py", line 82, in enforce_uniqueness&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\unique_object\unique_object_component.py", line 71, in _get_stored_sim_info&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\components\stored_sim_info_component.py", line 378, in get_stored_sim_id_from_object_data&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\google\protobuf\internal\cpp_message.py", line 167, in __getitem__&#13;&#10;IndexError: list assignment index (0) out of rangertim=0&#13;&#10;Client Session Time: 14.63&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,335,0,5848&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: AMD Radeon RX 6700 XT  32.0.12019.1028, GUID: D9F81DD8-CD9F-11ED-92AC-D8BBC136849A&#13; &#10;</desyncdata></report>
      </root>

  • Possibly some broken object.

    Do you have any items in the household inventory ?

    • ZafoZabak's avatar
      ZafoZabak
      Seasoned Newcomer

      In the old save yes, mostly revards from jobs, some plants, tombstone. Does this can cause the freeze? These items are in this household inventory for long time, from the times I played for this household. 

  • It's really hard to say although it's still odd that you get freezing on the new as well.

    If you evict all your families from the neighborhood and then visit with a family from another, does it still freeze ?

    Try on a backup of your save.

    • ZafoZabak's avatar
      ZafoZabak
      Seasoned Newcomer

      Problem solved, it seems. Yesturday at boot my PC wanted to check a disc, where I have all my games instaled. Today it did it again, so I check online for a solution, then I run a some check in cmd and it repaired files, not only sims 4. Now I can visit the island and build on the island. 

      Anyway thanks for your time. ;-) 

  • Status changed:
    Troubleshooting
    to
    Resolved

    Glad to hear you found a solution.

    Going to mark this as resolved but do come back if you have further issues with this.

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