Maker pack content not displaying in build mode or CAS

Hi Na-TASH-trophe​ 

just tested these and they show up for me.

Are you using mods ? Have you tried resetting your user folder ?

Hi. I don't use any mods. I have tried everything suggested in the forums and on google. The content just disappeared from my builds

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: https://forums.ea.com/idea/the-sims-4-bug-reports-en/information-how-to-send-user-files-to-the-sims-4-team/5048472

Thanks!

I'm having the same issue with the Readers’ Nook maker kit and Artsy Boho Bedroom maker kit. They were working until today when I downloaded the most recent update. My game says they are installed. But when I went to a build where I used Readers' Nook heavily, I got a pop-up saying "11 build items have been removed." I checked and indeed the items were not where I placed them and nothing shows up in Build Mode for maker packs. I already tried trouble-shooting steps I found but so far nada. I don't use mods or CC.

I had the exact same issue and this is what finally fixed it for me.

1. Icreated a completely new Sims folder on my PC by letting the game generate a fresh folder.

​Generate a fresh folder: this usually happens when you temporarily rename or move your old folder and launch the game. Then exit and close completely.

​Transfer your progress:  Go into the old Sims folder and copy only the Tray (which holds your saved households/lots) and Saves folders. Paste these into the newly generated Sims folder so you don't lose your game progress.

3. I did NOT move over cache files, mods, or config files from the old folder.

4. After that, I launched the game again. Went to my collection and uninstalled only the missing packs. Then I reinstalled all the Creator/Maker packs individually instead of installing everything together.

5. Once the installs finished, I launched the game and all the missing content appeared correctly again.

This fixed the game for me. Hopefully it works out for you.

Edit: I managed to get the Maker Kits back but it was a slightly different method.

1. Deactivate and uninstall all maker kits. (deactivate is not the same as uninstall, use the Manage Storage option to uninstall!)
2. Go to %appdata% -> Local and delete the TS4 folder (this folder is normally hidden, Google search how to find it)
3. Restart the game, go back to the Marketplace -> My Collection and reinstall the kits.
4. To be safe, restarted the game and the stuff was back. 

I suspect a broken list file somewhere as the content only reappeared after it created a new folder, even though the old folder had all the info and content files in it.

Thanks for trying to help, my wife got this issue and unfortunately the steps did not work. Maybe clarify step 4 - for me the packs had to be removed in the Marketplace because Maker Kits don't appear in the EA App. I uninstalled all of them, installed them one by one and restarted the game after each install.

Sadly did not fix it. 

The steps seem to work for me every time. Yes, step four, as I explained, you can only do after launching the game to be able to get to your  Marketplace collection. The frustrating thing for me is that this is now the third time my Makerpack content has disappeared after logging in. I currently have to repeat my steps. I think I will try your method; maybe it turns out to be a permanent fix.

I had to repeat my original fix. It worked. But can someone please explain why this keeps happening.

This is happening in CAS as well. None of the maker items are showing up in game both purchased and free content. On the recent patch, no mods, and repaired the game. None of the items show up in game and the most recent items do not even show up in the downloads manager list.

I have bought / downloaded all 10 of the free maker packs so far and they showed up in game on the first game with them downloaded but since logging off and coming back the next day, all of them are not showing up in the game. The maker packs are all listed as active, installed etc on my marketplace but are not in the game. Ive googled and tried everything yet nothing has brought them back. Any ideas why or what could be happening?? Thanks :)