[GUIDE] EA Account Help: Hacked Account

If your account has been hacked, contact EA Support right away. Even if live chat wait times are long, it’s important to secure your account. You can reach Support as a guest without logging in if you don’t have access to your EA account.

Have this info ready when you contact Support:

• The email address you used to create your EA Account
• Any usernames or console IDs (like Xbox Live Gamertags or PlayStation Network Online IDs) linked to your EA Account
• Any invoice numbers from games you bought from the EA store, or product codes for your games
• If you’re trying to recover a mobile game, your mobile game’s ID

If your account was banned because of a hacker, check out this article on how to appeal.