What's New on the Forum

Folks coming here may be familiar the older EA Forums or Answers HQ, our established support forum. The new EA Forums have some changes, which we’ll go over here.

• A broader focus
• Mark as Solution
• Linear and threaded views
• Introducing Tags!
• A new way of doing Bug Reports

A broader focus

Previous versions of our game forums were all about conversation and chatter, whereas AHQ zeroed in on troubleshooting, gathering information, and reporting bugs.

This new forum aims to blend the best of both worlds: a vibrant social space to chat and connect, and a resource hub to get help, share fixes, report bugs, and resolve issues.

Mark as Solution

Folks who've used Answers HQ will be familiar with this, but for those completely fresh, this forum has the ability for a Discussion starter (or CM) to mark a post as Solution. 
For technical issues this might be a fix or workaround, or a critical piece of information. 
For some wider communication/emerging issues, it might be used to highlight updates or requests for additional info. This should be quite visible, so check them out when you see them. 

Linear and threaded views

You can now view discussions in different ways!

This can vary by community/forum, but you can also override this with your personal preference.

From your Profile My Settings page, scroll down and pick from your options.

Within threads, you can swap from sorting Oldest first, Newest first, or Most Liked first.

For discussions, folks may want to stick to the default of Sorting by Most Liked, to see the most compelling community posts.

For technical issues, it may be wise to sort by post time, to see how discussion of an issue grew and developed. 

Introducing Tags!

These are super-important, they’re used to show relevant content at-a-glance, for helpers to find issues they might be able to assist with, and to make your content more searchable. 

Tags are set on a per-discussion basis, and different boards will have different tags available, depending on the content type. In most boards it isn’t mandatory to add tags when making a new discussion, but it’s usually a good idea to do so.

For boards around technical issues we've made it mandatory for all to use tags. This way everyone will immediately know what your issue is or on which platform you play. Important information to get help with game!

Adding a tag is simple, when creating a new discussion you’ll find available tags at the bottom of the page. Click the relevant ones, and they'll be added to the post when you publish it.

We'll continue to evolve how we use tags, so if  you have any suggestions don't hesitate to share them with us.

A new way of doing Bug Reports

We're shaking up how we do bug reports. When you make a report, we will automatically assign the "new" status to it. Once we have a chance to review, we will update the status ("under investigation", "needs info", and more) as appropriate. 

We'll update the status of these posts as necessary to better demonstrate where an issue is in the reporting process, and you can sort through the various statuses to see similar bugs or what stage your report is at.