What's New on the Forum
Folks coming here may be familiar the older EA Forums or Answers HQ, our established support forum. The new EA Forums have some changes, which we’ll go over here.
A broader focus
Previous versions of our game forums were all about conversation and chatter, whereas AHQ zeroed in on troubleshooting, gathering information, and reporting bugs.
This new forum aims to blend the best of both worlds: a vibrant social space to chat and connect, and a resource hub to get help, share fixes, report bugs, and resolve issues.
Stay tuned for updates as the forum evolves in the coming months!
It's in testing (for now)
Opening a new board isn't a small task, so for now this forum is in testing. Due to this we'll have much more limited product support here.
Games supported right now are:
More will be added later in testing and as we come up to full launch.
If you have a question or concern about another game or service, not to worry, Answers HQ is still active and supported, with 9 languages and dozens of games: Can't find your game on EA Forums?
Threads
Replies in a discussion will now be threaded either by posting time or by Likes.
You can change this in a thread by clicking the button just above the thread, which will show the current threading style.
For discussions, folks may want to stick to the default of Sorting by Most Liked, to see the most compelling community posts.
For technical issues, it may be wise to sort by post time, to see how discussion of an issue grew and developed.
Introducing Tags!
These are super-important, they’re used to show relevant content at-a-glance, for helpers to find issues they might be able to assist with, and to make your content more searchable.
Tags are set on a per-discussion basis, and different boards will have different tags available, depending on the content type. In most boards it isn’t mandatory to add tags when making a new discussion, but it’s usually a good idea to do so.
For boards around technical issues we've made it mandatory for all to use tags. This way everyone will immediately know what your issue is or on which platform you play. Important information to get help with game!
Adding a tag is simple, when creating a new discussion you’ll find available tags at the bottom of the page. Click the relevant ones, and they'll be added to the post when you publish it.
A new way of doing Bug Reports
We're shaking up how we do bug reports. When you make a report, we will automatically assign the "new" status to it. Once we have a chance to review, we will update the status ("under investigation", "needs info", and more) as appropriate.
We'll update the status of these posts as necessary to better demonstrate where an issue is in the reporting process.