[POGO] How to Contact EA Support
Hi folks, Do you need our support team's help with an issue? Follow the steps below, and with just a few clicks, you’ll soon be submitting a support ticket. How to Get in Touch: Open the EA Help website Search “Pogo” on EA Help: Type “Pogo” into the search bar at the top of the EA Help homepage. This will bring up the latest guides and support articles for Pogo. Open a Guide: Select a Pogo guide that most closely matches your needs. Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest. Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up. Submit Your Ticket: After filling out the form, hit “Submit Ticket.” Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help. Have this info ready when you contact Support: The email address you used to create your EA Account Any invoice numbers from purchases made in Pogo Games, or from membership. Any usernames or connected devices linked to your EA account (like Xbox Live Gamertags or PlayStation Network Online IDs). With these steps, you’ll be connected to support in no time. They'll do their best to help you get back to enjoying your favorite Pogo games as soon as possible! Ready to reach out? Search “Pogo” on EA Help and get started!Pogo Insider – 11/12
Originally posted by Pogo_Sconnie on the Pogo forum November 12th, 2025 Hey Pogoians! As the air turns crisp and the holiday season draws near, November on Pogo.com is all about gratitude, cozy moments, and plenty of fun to go around! 🍂 From cheerful new events and festive challenges to fresh Badges and Pogi milestones, there’s no shortage of ways to stay entertained. Whether you’re curling up with your favorite games, tackling a Badge Marathon, or chasing your next big win, this month is packed with reasons to play — and even more reasons to celebrate your time on Pogo! As we embrace the spirit of the season, our team remains focused on delivering the best possible experience for every player. We’re actively addressing known issues: Players locked out of Niles Pyramid in Pogo Slots Solitaire Home Story loading issues for some players Merge Academy daily challenge 11/8 Make Good for Spinner Event (Event ended early last week) Spins will be added to the new Spinner Event Thank You, as Always We love seeing your wins, collections, and the tips you share with fellow players. Thanks for being such a welcoming and passionate community—and for spending part of your day with us here on Pogo. Just a friendly reminder to keep your words kind and positive. Please avoid bullying, name-calling, or harassment on Facebook or in the forums. Our Pogoians are here because, like you, they care about building a vibrant and supportive community. Let’s keep it that way. 💙 Learn more about EA’s Positive Play The recommended browsers and minimum requirements for Pogo: PC Chrome, Edge, Firefox Windows 10 or newer 8 GB of system RAM MAC Safari, Firefox. Chome Mac OS Sierra (10.13.6) or newer Mobile iOS – Safari Android – Chrome For your convenience, we provided links to make it easier for you to download the browsers. Just click on the browser you’d like to download and it will take you to that page. Thank you for your continued support and game on! Unsupported browsers for HTML5 AOL Opera Pale Moon SeaMonkey If your Pogo games are crashing, freezing, having trouble loading, or not connecting, check out this link to assist you with getting back into Pogo: https://help.ea.com/en/help/pogo/pogo/help-my-game-wont-load/ Friendly reminder for those having login issues, you’ll need to reach out to EA Help and they’ll assist you. Here is the link for EA Help: https://help.ea.com/en/contact-us/?product=pogo&platform=pc&category=manage-my-account&issue=restore-account Once you click on the link you’ll have the option to either chat or receive a phone call. If you need further assistance you can reach out to EA Help here: https://help.ea.com/en/contact-us/?product=pogo&platform=pc, just pick what your issue is and someone will be happy to help. Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change. Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now. Events New: Weekly Challenges – 11/12 Merge Academy – Complete 10 orders in classic game mode this week! Phlinx II – Drop 600 purple stones this week! Payday Freecell HD – Scratch 22 bonus cards this week! Weekly Challenges – 11/19 Snowbird Solitaire – Make 500 streaks this week! Sweet Tooth Town – Collect 80 stars using the Sweet Play button this week! Poppit! Party – Make 150 Super Pops this week! Weekly Challenges – 11/26 Solitaire Home Story – Win 35 games this week! Spades HD – Take 150 tricks this week! Mahjong Safari HD – Make 100 pairs of tiles with a straight line this week! Weekly Challenges – 12/3 Garden Blast – Use 220 bombs or bomb power-up combos this week! Anagrams – Spell 450 words this week! Canasta HD – Win 30000 Canasta points this week! Weekly Challenges – 12/10 Monopoly Sudoku – Win 35 games with 2 or more lives left this week! A Way With Words – Make 80 words with all red letters this week! Rainy Day Spider Solitaire HD – Clear 50 columns this week! The Game of the Month for December is…Matching Moments! Sew Much Fun Merit Badge Event runs now through 11/28! Join Hunnie Badger in her quest for new Merit Badges at the Sew Much Fun Merit Badge Event! Starting November 8 and running until November 28, you can earn exciting new Badges and Pogis by threading needles, sewing patches, and showing off your creativity alongside Hunnie Badger. Don’t miss this cozy crafting adventure—there’s sew much fun waiting for you! Tri-Peaks Solitaire HD Challenge Bundle arrives 11/21! Set sail for discovery with the Lost Treasures Bundle in Tri-Peaks Solitaire HD! Each Badge in this new collection is inspired by hidden riches and ancient wonders, bringing a touch of mystery and excitement to every level you play. Whether you’re uncovering golden artifacts or mastering peaks like a pro, these limited-time Badges will make your collection shine brighter than ever. Renaissance Fair Treasure Chase is coming 11/22! Sharpen your wits and ready your armor! The Renaissance Fair Treasure Chase begins Nov 22. Complete 12 secret Challenges to earn Badges, uncover treasures, and claim a grand Reward Badge with power-ups. Your royal quest awaits! 🏰 Alice’s Lucky Spinner Event begins 12/1! Alice’s Lucky Spinner Event returns December 1! 🎡 Complete challenges to earn spins for bonus Pogis, power-ups, and dazzling surprises. Every whirl brings new rewards—get ready to spin, win, and celebrate your lucky streak! ✨ 25 Days of Pogo begins 12/1! Join us this December for the 25 Days of Pogo, our most exciting celebration of the year! Enjoy daily surprises filled with new gifts, fantastic sales, and plenty of holiday cheer. Look forward to Badge re-release sales, complimentary gifts for Club Players, bonus Daily and Weekly Challenges with extra rewards, and 25% off power-ups and in-game currency in select titles. Celebrate with us and make your holidays truly festive! Nikolaus the MerryMaker arrives 12/3 Starting December 3, a new Pogi Constellation shines — Nikolaus the MerryMaker! 🎅 Complete Challenges, earn Pogis, and unwrap festive rewards. Enjoy more tiers to climb and a special holiday bonus packed with cheer, prizes, and plenty of Pogo fun! Ongoing! Don’t miss out! Mahjong Sanctuary Challenge Bundle runs now through 11/25! Explore elegance with the Hummingbirds Badge Collection in Mahjong Sanctuary! Discover stunning badge designs, each showcasing vibrant flair. A feast of style for every Mahjong enthusiast. First Class Solitaire Challenge Bundle is running now through 12/23! Take flight with the new First Class Nosh Bundle in First Class Solitaire HD! Indulge in style and savor the fun with these delicious food-themed designs. Game Updates/Additions* In-game event for Sweet Tooth Town on 11/13! In-game event for Jet Set Solitaire on 11/20! In-game event for Mahjong Sanctuary on 11/27! In-game event for Bejeweled Stars on 12/4! *updates are subject to change And that wraps up another Construction Zone! You can join the discussion here! Thank you for being part of an amazing Pogo Community! Have a GREAT week and GAME ON! -Pogo Sconnie and Team Pogo
Matching Moments Now Live: Discover the Heart Behind Every Match!
Get ready to dive into a puzzle experience that’s as beautiful as it is heartfelt—Matching Moments has officially arrived on Pogo! In this breathtaking new match-3 adventure, every puzzle tells a story. Join Nora, a devoted single mother, as she renovates her home into a cozy haven for her young daughter. With every match, you’ll uncover touching moments, help Nora overcome life’s challenges, and create a warm and welcoming space filled with love and laughter. Each level offers colorful puzzles, charming visuals, and emotional storytelling that makes Matching Moments truly one of a kind. Whether you’re decorating rooms, unlocking heartfelt scenes, or just relaxing with your favorite puzzles, there’s something here for every type of player to enjoy. So grab your favorite drink, settle in, and prepare to be charmed—because in Matching Moments, every match brings you closer to something truly special. Play Matching Moments now on Pogo and start your story today!Matching Moments Arrives Novemeber 4th!
Ready to embark on a puzzle journey full of color, warmth, and wonder? Drop into Matching Moments, a breathtaking new match-3 game where every level brings a touch of story and heart. Join Nora, a devoted single mother, as she renovates her home into the perfect haven for her toddler. As you solve vibrant puzzles and uncover heartfelt moments, you’ll help her balance the joys and challenges of motherhood in a world bursting with charm and life. Get ready to experience a match-3 game like no other—beautiful, emotional, and filled with meaningful connections. Matching Moments launches November 4 on Pogo!🌟 New Pogi Constellation: Nestor the Archer
The stars are aligning once again! Beginning November 5, a brand-new Pogi Constellation will rise — Nestor the Archer. It’s your next chance to shoot for the stars, earn Pogis, and unlock dazzling rewards across both the Free and Pogi Pass tracks. As with previous seasons, every Challenge you complete earns Pogis. The more you collect, the further you’ll travel through the Constellation — unlocking Badges, power-ups, and more as you go! 🛠 What’s New (and Returning!) We’ve continued refining the Pogi Constellation experience based on your feedback: Choose Tiers – Pick the reward that best fits your playstyle. Claim Tiers – Unlock special tiers full of valuable prizes. Free Track – Join at no cost and enjoy selectable rewards, with some limits. Pogi Pass Track – Unlocks even more reward options — plus everything from the Free Track! Club Pogo Extras – Exclusive bonus rewards for Club members as our way of saying thanks. Badge Tracker – Easily view your earned and upcoming Badges for the entire season. Claiming Rewards – Rewards are now claimed directly in the Constellation screen. You’ll also see your Pogi progress right in the in-game sidebar as you play and complete Challenges. 📊 Pogis 101 – How It Works Every Challenge you complete earns Pogis. As Pogis add up, you’ll climb through the tiers to unlock rewards. You can always see your total Pogis and how many more are needed for the next tier. Progress updates automatically — no need to track it yourself! Based on community feedback, we’re keeping the expanded tier requirements introduced in the last season. This ensures a smoother, more rewarding journey throughout the entire constellation — giving you more reasons to keep playing, earning, and collecting all month long. 🔭 When Can I Start? The Nestor the Archer Constellation launches November 5 and shines until December 2. You can access it anytime from the Pogo homepage or the in-game sidebar. So get ready to take aim, complete Challenges, and collect Pogis — your next constellation of rewards awaits among the stars!October’s Game of the Month Challenges
Get ready for the Game of the Month! This October, Garden Blast takes center stage with four exciting new Challenges. Complete all four by 11:59 pm on October 31 to earn a brand-new animated Reward Badge! Follow the link below to see all the Challenges and track your progress. Game of the Month Challenges may be completed in any order. Explore October’s Game of the Month Challenges Good luck and happy gaming!Sports Tailgate Party Bingo Jam
Originally posted on the Pogo forum, September 27th, 2025 Get ready for a deliciously fun time with the Sports Tailgate Party Bingo Jam, launching today on Pogo! Dive into this exciting 2-week event featuring 72 unique Challenges and the chance to earn up to 31 unique Badges, along with loads of Pogis and gems. Don’t miss out on the fruity rewards! New and Improved Features: Challenging Boards: The first three boards offer different Challenges and game sets, with a whopping 72 unique Challenges to enjoy! You can complete Board 1 without being a Club Pogo member! Boards 2 and beyond feature exclusive games for Club members. Enhanced Rewards: Completing the first three boards awards more Pogis and Gems than previous events. Community Bingo Goal: The Community Bingo Goal has been raised to 300k, but all participants are additionally awarded 10 gems upon reaching it! The rewards are as plentiful and delightful as a fruit feast! Gather your friends, plan your strategies, and get ready to enjoy the sweet victories. Join the Sports Tailgate Party Bingo Jam The event runs from September 27th through October 10th, so make sure to complete all Challenges before time runs out. Challenges can be completed in any order. Get your sports on and enjoy the bingo rewards!Important Update on Diamond Badges
Hi Pogo fans, We wanted to share an important update about Diamond Badges. Starting this month, we will no longer be releasing new Diamond Badges. That said, we know many of you love collecting these dazzling rewards. To make sure you still have the chance to add them to your collection, keep an eye out in February when we’ll begin re-releasing Diamond Badges from past years. This way, both new players and long-time collectors will get another opportunity to shine. ✨ Thank you for your continued passion and for making Pogo such a special community. We’re excited to bring back some fan-favorite Diamond Badges in the new year—so stay tuned! –The Pogo TeamPogo Insider – 9/8
Originally posted by Pogo_Sconnie on the Pogo forum September 8th, 2025 The days may be getting shorter, but the fun on Pogo.com is just getting started! September brings cozy fall vibes, fresh badges to chase, and a full slate of challenges to keep your brain buzzing and your collection growing. Whether you’re diving into fan-favorite games or sampling something new, there’s plenty to discover all month long. September at a glance Early Month: Kick off with approachable warm-up challenges to ease into the season. Mid-Month Push: A burst of limited-time events and multi-step goals—perfect for power players. Month’s End: Finish strong with capstone challenges and a few last-chance badge opportunities. We’re listening (and improving) Your feedback guides our work every week. Alongside ongoing performance tuning and bug fixes, we’re actively tracking and addressing the following: Pogo Slots – Niles Pyramid access: Continuing to investigate and restore reliable access for affected players. Solitaire Home Story – Loading issues: Continue to investigate Badge credit reports (select titles): We’re reviewing recent reports of credit not registering in some cases and tightening our tracking to ensure your progress is counted. If you’re running into trouble, please check the in-game messages and News for updates, and reach out to support with as many details as possible (device, browser/app version, and steps you took). Those specifics help us squash issues faster. Thank you, as always We love seeing your wins, your collections, and your tips for fellow players. Thanks for being such a welcoming, passionate community—and for spending part of your day with us on Pogo. Just a friendly reminder please keep your words kind and leave out bullying, name-calling, or harassment on Facebook or in the forums. Our Pogoians are here because just like you, they care to build a positive, vibrant community. Let’s keep it that way. https://www.ea.com/commitments/positive-play The recommended browsers and minimum requirements for Pogo: PC Chrome, Edge, Firefox Windows 10 or newer 8 GB of system RAM MAC Safari, Firefox. Chome Mac OS Sierra (10.13.6) or newer Mobile iOS – Safari Android – Chrome For your convenience, we provided links to make it easier for you to download the browsers. Just click on the browser you’d like to download and it will take you to that page. Thank you for your continued support and game on! Unsupported browsers for HTML5 AOL Opera Pale Moon SeaMonkey If your Pogo games are crashing, freezing, having trouble loading, or not connecting, check out this link to assist you with getting back into Pogo: https://help.ea.com/en/help/pogo/pogo/help-my-game-wont-load/ Friendly reminder for those having login issues, you’ll need to reach out to EA Help and they’ll assist you. Here is the link for EA Help: https://help.ea.com/en/contact-us/?product=pogo&platform=pc&category=manage-my-account&issue=restore-account Once you click on the link you’ll have the option to either chat or receive a phone call. If you need further assistance you can reach out to EA Help here: https://help.ea.com/en/contact-us/?product=pogo&platform=pc, just pick what your issue is and someone will be happy to help. Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change. Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now. Events New: Weekly Challenges – 9/10 Merge Academy – Complete 15 orders this week! Bejeweled Stars – Match 2500 gems this week! Spades HD – Win 17 Blind Bids this week! Weekly Challenges – 9/17 Snowbird Solitaire – Win 35 games this week! Mahjong Sanctuary – Match 70 season tiles this week! Thousand Island Solitaire HD – Play 160 distance cards this week! Weekly Challenges – 9/24 Solitaire Home Story – Fill the streak meter 15 times using only red colored suits this week! Claire Hart: Secret in the Shadows – Find 150 objects while the X6 combo meter is active this week! Mahjong Safari HD – Match 40 pairs of Pogo tiles this week! Weekly Challenges – 10/1 Monopoly Sudoku – Win 25 games this week! First Class Solitaire HD – Win 5 games this week! Stack’em HD – Clear 550 brown cows this week! Weekly Challenges – 10/8 Pogo Daily Sudoku – Collect 45 stars this week! Peggle Blast HD – Clear 500 orange pegs this week! Jungle Gin HD – Win 24 hands this week! The Game of the Month for October is…Garden Blast! Updated Pogi Constellation arrives 9/10! We’re thrilled to introduce the all-new Pogi Constellation! 🌟 With a fresh design, you can now choose the rewards that matter most and easily track your progress every step of the season. Ready to see where your path of Pogis will take you? Pam’s Lucky Spinner Event begins 9/11! Get ready for Pam’s Lucky Spinner Event! Experience epic rewards and endless fun as you spin your way to excitement. Whether you’re a seasoned Pogo pro or just starting out, there’s something for everyone to enjoy! Sports Tailgate Party Bingo Jam arrives 9/27! Dive into a world of vibrant fun with the Sports Tailgate Party Bingo Jam, launching on Pogo this September 27! This exciting event promises two weeks of thrilling gameplay, featuring unique Challenges and the opportunity to earn exclusive Badges, loads of Pogis, and gems. Don’t miss out on the rewards galore! Ongoing! Don’t miss out! Mahjong Sanctuary Challenge Bundle runs now through 11/25! Explore elegance with the Hummingbirds Badge Collection in Mahjong Sanctuary! Discover stunning badge designs, each showcasing vibrant flair. A feast of style for every Mahjong enthusiast. First Class Solitaire Challenge Bundle is running now through 12/23! Take flight with the new First Class Nosh Bundle in First Class Solitaire HD! Indulge in style and savor the fun with these delicious food-themed designs. Game Updates/Additions* In-game event for Sweet Tooth Town on 9/11! In-game event for Snowbird Solitaire on 9/18! In-game event for Garden Blast on 9/25! In-game event for Bejeweled Stars on 10/3! In-game event for Sweet Tooth Town on 10/9! *updates are subject to change And that wraps up another Construction Zone! You can join the discussion here! Thank you for being part of an amazing Pogo Community! Have a GREAT week and GAME ON! -Pogo Sconnie and Team PogoAnnouncing the Sunsetting of Select Pogo Games
March 28, 2025 - Pogo Blog Dear Pogo Community, We’re thrilled to share some exciting updates with you! In our quest to enhance your gaming experience, we’re refining our lineup. As a result, some beloved games like StoryQuest and Jewel Academy will be retired. This decision is part of our ongoing commitment to delivering the best possible gaming experience. StoryQuest Winter Wonderland Cross Country Adventure Paranormal Destinations Jewel Academy Cookie Connect Lumeno These games have been an important part of our community, and we understand they hold special memories for many of you. We want to express our heartfelt gratitude for your support and enthusiasm over the years. What This Means for You As we prepare to say goodbye, we will be offering a Last Chance Sale for these games. This will be a great opportunity to enjoy your favorite titles and make the most of your gameplay experience before they are officially retired. Keep an eye out for more details on the sale, which will be announced shortly. Why We’re Making This Change This decision enables us to focus our resources and energy on creating new games and improving our platform. We’re dedicated to delivering fresh and exciting experiences, and we’re eager to share what’s on the horizon. New games in the works: New Game: Poker Hands with a Twist* Game Update: Garden Blast Event* New Game: Texas Hold ‘Em; Town Builder* New Game: Match 3; Home Builder* *Games are subject to change Stay Connected We encourage you to stay connected with us for updates and news about upcoming games and features. Your feedback and support are invaluable to us as we continue to evolve. Thank you for being a part of the Pogo family. We’re excited about the future and are looking forward to sharing new adventures with you. Warm regards, The Pogo Team
