Request for a Final Manual Review – False Positive Ban
Hello, First of all, thank you very much for taking the time to respond to my message. I truly appreciate it. I completely understand the appeal process now, and I sincerely apologize for any confusion on my part. However, I would like to express how devastating this situation has been for me. I have been a dedicated Apex Legends player for years, with over 6,000 hours of completely legitimate gameplay. During that time, I purchased every Battle Pass, invested in countless cosmetics, and have never used cheats, exploits, or violated the game's rules in any way. My account has always reflected the behavior of a fair and respectful player. What makes this situation so difficult is that the sanction appears to have been triggered after I temporarily accessed my account while simultaneously running Visual Studio Code and VirtualBox for legitimate academic purposes. These applications were required for my university coursework, and I have already submitted supporting documentation to EA, including proof of my university enrollment and evidence demonstrating that my use of these tools was strictly related to academic activities. From my perspective, this appears to be a false positive. Since then, I have spent a month trying to understand what happened and gathering every possible piece of evidence to demonstrate my innocence. Among the evidence I collected and submitted are: EA DSAR logs showing normal account activity and consistent IP information, with no indication of cheating. Steam login records matching the timeframe of the events. Two-factor authentication enabled on all of my accounts. Proof of my university enrollment and documentation supporting my academic use of Visual Studio Code and VirtualBox. Years of purchase history, including every Battle Pass and numerous cosmetic items, demonstrating my long-term commitment to Apex Legends. Despite providing this information, my appeals have either received automated responses or standard template replies, leaving me with the feeling that my evidence was never fully considered. After investing so much time and effort into proving my innocence, learning that the decision is considered final has been incredibly discouraging. I fully respect that the case has already been reviewed multiple times, and I understand that you may not be able to change the outcome. Even so, as someone who has always supported Apex Legends and tried to be a positive member of the community, I cannot help but feel that I have never truly had the opportunity to present my side of the story. If there is absolutely no possibility of another review, could you please confirm whether this is truly the final decision with no remaining options? And if there is even the slightest possibility for one final manual review of the security logs by a specialist, I would be deeply grateful for that opportunity. I am not asking for special treatment or an exception to the rules. I am simply asking for one final opportunity to ensure that a false positive has not permanently cost me an account that I have supported for years with genuine passion and respect for the game. Thank you once again for your time, your patience, and your understanding. Regardless of the outcome, I sincerely appreciate the work you do. I still love Apex Legends, and my only wish is to return to the game as the fair and honest player I have always been. Sad-GhostZz
Meu jogo não abre no meu pc
Boa noite! Também estou enfrentando o mesmo problema, porém no meu caso não aparece nenhuma notificação do Windows. Já realizei todos os procedimentos informados acima, inclusive a reinstalação do jogo, mas o erro continua ocorrendo. Antes de apresentar o erro as moedas no canto superior direito não carregam , permancem em loop O serviço está ativado Além de reinstalar todo o jogo , anteriormente tinha feito esses passos : -Reparar/verificar arquivos do jogo -Reinstalar o Anti-Cheat -Fechar overlays (Discord, MSI Afterburner, RTSS etc.) -Desativar softwares de macro/RGB/periféricos temporariamente -Executar Steam/EA App e jogo como administrador -Atualizar Windows e drivers -Fazer uma “Inicialização Limpa” do Windows (msconfig)
Meu jogo não abre no meu pc
Desde domingo, não estou conseguindo abrir o game pois o anti-cheat detecta um problema e não me diz do que se trata. É sempre o mesmo processo: inicio o aplicativo, a tela de anti-cheat carrega, o game fecha com um aviso de que houve uma invalidação no anti-cheat. Nunca usei hacks, cheats, dispositivos de terceiros e nada parecido desde 2019. Recentemente adquiri o passe de batalha e estou triste porquê parece que não irei completá-lo, espero que resolvam isso logo. Segue os anexos. [Moved to apex PT. Please review our guidelines regarding language posts - CM]
estou a 1 semana com essa problema e nao consigo resolver
eu to com um problema no apex sobre o antcheat, nao faço a menor ideia pq esta acontecendo fiz de tudo ja, reparei o arquivo, desinstalei o antcheat e verifiquei a integridade dos arquivos pra reinstalar, desisntalei o apex e instalei de novo [Moved to Apex PT. Please review our guidelines regarding language posts - CM] minha internet é de 400mb, em todos os outro games nao passa de 30 de ping pensei que era por causa da rede e cheguei a trocar o roteador
Erro ao abrir o jogo, easy anti-cheat
Estou com esse erro que não consigo resolver de forma alguma: O cliente não está rodando o anti-trapaça, ou falhou durante a autenticação anti-trapaça~! Já tentei reinstalar o jogo, tanto na EA quanto na steam , ambos apresentam, já tentei restaurar o easy-anticheat direto no arquivo fonte, tudo sem sucesso, alguém sabe como corrigir?
