Please fix this! You are losing customers
EA_Gunner I’m unable to log in to any EA service tied to my Star Wars: Galaxy of Heroes account. Details below: Ally Code: 539-276-142 Platform: Android (Google Play) Problem: I get the Errors when trying to access the EA Webstore, the EA app (PC), and my EA Account page: Retry Error(First Screenshot) What I’ve already tried: Switched my EA account email to an alternate address, with the same error Used a VPN Used mobile data instead of Wi-Fi Tried several different services (Webstore, EA app, EA Account page), all with the same result Additional context: Tried to unlink in-game but shows error 9.0(Second Screenshot) My Google Play account works normally, and I made a purchase about months ago through Google Play Services I created my EA account years ago and hadn’t used it until a few months ago. It now shows as created this year, which makes me think the account may have been recreated, duplicated, or its link was corrupted. Impact: I’m missing offers that, according to community forums, are only available in the webstore.Cannot access my account
I’ve been forced out of my account. 15.7+GP and signed into an account that’s at Lvl. 2. Please help UPDATE: I’ve been able to delete the current L2 account and under my email that I’ve had for years logged into EA in order to recover my old account. Now there is no account linked to my email. I’ve spent thousands on this game over 9 years. Unlocked Mando day 1 with FDC. If you guys can’t help me I’m done.PC Client Unable to Connect and Extremely Laggy on Mobile
Everytime I try to login on PC client after this latest update, I am getting unable to conect error. My wifi network is working well and on trying to connect with mobile data, the error still persists. On mobile, its almost impossible to play because the lag is massive. Please fix your game asap as I have GAC, TB, raid and other events today. ThanksIssue in the event empire basic training
There is an early event that I have a problem with because in it you have to use admiral thrawn to win In a battle but it guides your every step and eventually it says “now finish it of with a tie strike” but it is on admiral thrawns turn and he can’t use tie strike so I have to reload the whole app I play on the iPhone 15 pro thank youPlease, finally improve the FPS in the game
How much longer do we have to keep writing about this? Not only is the game poorly optimized, but the FPS is—to put it mildly—very low; it lags, stutters, and hitches. If the FPS were higher, these issues would likely be less frequent. I’m not even asking for 120 FPS, but surely 60 FPS should be the default? People have brought these problems up time and again, yet the staff monitoring the forum simply ignore them. Players are forced to come up with their own "workarounds"—like manually lowering the refresh rate on their phones just to keep the game from stuttering—which is just absurd.
