Why so long!!??
I bought the Finaliser LSB for $20 approximately 2 days ago. It charged my card, I got a confirmation email, and all that jazz. The pack never showed up. I paid, they received my payment, but the characters and ships never showed up. I checked for missing purchases, nothing worked. So I contacted the intake ea help. It wasn't even a real person at first just an ai. They got my name then a real person stepped in. With more than 5-6 hours in between each response, I gave screenshots of proof of purchase, waited 24 hours for pack to show up bc sometimes that happens. The dumbest thing they wanted was a screenshot of the pack ingame. I gave that then they said that my "claim" was being reviewed by the concerns team and that I would have to wait awhile. Why do I have to wait so long! I paid them; they have my money, why don't I have what I paid for! They don't have to ship anything, it's literally just a few pixels on the screen that I spent 20 bucks on. Before this, I had bought two other packs and they came through perfectly fine and right after I double clicked to pay. EA needs to put their customers first. I WANT MY GOSH DANG 20 DOLLAR LIGHTSPEED BUNDLE!!! I shouldn't have to write this or pursue and initialize a fix. If I don't get my dang pack within 24 hours, I will request an immediate chargeback and request that my case be escalated to a supervisor or similar. EDIT: here is my player id. EDuprXyRQZSfC_dQH9ZjPgCassian vs. GLAT = missing buttons
I spend on this game and expect that my purchase should wai. I unlocked 7* Cassian day 1 and upgraded him to r10 and the rest of the rebel fighters to r9. He is a hard counter to GLAT, but several times now I have lost buttons. It seems to happen if GLAT dies before Ezra, but idk if that’s the reason. It has cost me in GAC, which is the only game mode that keeps me playing. This is a brand new, expensive squad. If I bought this at a store and it malfunctioned like this, I would ask for a refund. It is unacceptable that CG allows this to happen.
Battles Crashing
I've had 3 combat missions crash after clearing the first phase during Territory Battle. Today I had a crash just as I was starting a GAC battle. TB crashes are sad as they hurt the guild but GAC crashes cost me crystals. Running on IOS 26.5 on ipad 9th generation. Tried clearing cache, reinstalling, rebooting.Purchased zetas and Omni but got crystals
Got a weird pop up in game, one for 40 zetas and another for 25 omicrons. Both were $19.99. Both also said 2 available. Both times only gave 2800 crystals. Purchased through the in-game popular and it gave me crystals and not the mats. I don’t want the crystals, it’s not what I purchased. In game ai bot support is terrible. Pleases refund me $19.99 x 2 or grant me the 40 zetas and 25 omnicrons. My game Ally code is 911-181-313GAC Crashed on PC Mid Battle
Just updated to the new version and went into my GAC match up. Won my first round and then the game crashed 35 seconds into my SLKR taking on Jabba. First the game froze for 20 seconds, then the screen when completely black for a minute or two, finally it went white and windows gave me "Heros isn't responding" message. Restarted the game and of course I have lost the match. Didn't even get credit for the 2 toons I had already defeated. So much for winning this match up. I don't have the roster to toss away SLKR and beat an opponent with 2.5 million more GP.
