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In game support staff / EA Help Advisors
I don't know where to put this in the forums since EA is making this exceedingly difficult for consumers and I usually don't go this way but now I'm at my limit for courtesy and honestly I just want to pick a fight. The in-game EA Advisor support staff is completely useless. This is a joke. Since almost 2 days ago I've been forced to make 10 different in game tickets about the same issue, a missing item from a purchase I made on the webstore in a webspecial deal that was offered and every single time the issue goes unresolved and they prematurely close my tickets and don't answer any of my questions and ignore everything that I provide in text form and with screenshots. My limit was reached just now during my 11th ticket since last night I contacted EA General Support staff on the website, showed that person how the in game support staff was handling my case and how they were treating me in the chat and this human being was actually apalled by the service and apologized to me but sadly since SWGOH support is a seperate entity this person could not help me and asked kindly that I opened a new case and waited for a response, which I did last night. Last night I decided to just request a refund as it seemed more appropriate at this point due to the customer service handling of my issue and the repeated tickets and at the same time I asked for guidance as to how I could lodge a formal complaint (which is not something I would normally due but in this case I've just had enough of the disrespect). I provided proof of transaction, I even provided my ally-code and my Player ID via screenshots, the order number as well and all my required account information and went to sleep and woke up to yet another support staff member requesting information that I had already provided and no details as to how to file a complaint. I answered pointing out that I had already provided the information and I asked the support staff themselves to send me images of the webstore deal that would proove that I was wrong in my claim and the missing item from the Webspecial deal I purchased would not be included, since I had already provided the images over and over in my 10 other tickets made. The response I got a couple of minutes later (see images uploaded) is moronic at best since they again don't provide me with any information I ask for, don't answer any of my questions and obviously just follow some pre scripted response. I'm not even convinced that a human is responding to be fair since they incorrectly make the claim that it was an in game purchase and not a webstore purchase and proceed to tell me all transactions are final and no refund is possible -- yet the option to request a refund is possible in game? This is ridicoulus and completely useless customer service and obviously designed to be as difficult for the user as possible and borderlines on sociopathic behavior in the form of being a complete scam and theft. If these are human beings responding they need to be put on a seminar or as part of their training at least force them to leave the house and interact with people but in all honesty, these people should be fired from the job they can't perform to any degree and the in game support help should be removed and placed into the care of EA General Support Help as they are actually human beings responding to consumers issues. Where can I actually file a complaint about these staff members? Is EA conducting business in the manner of lies, deceit and theft and why are they getting away with this kind of behavior? P.S. I would like to clarify that I have proof of my claims of a missing item in the "Buy one get one free" web special deal. Both screenshots from the webstore before and after purchase and one of the probably 15 support staff members already admitted the contents of the original purchase package and no one has answered my question as to where it says at any point that an item would be excluded from the second free package. I have provided this proof repeatedly and still no answers. EA_Lanna EA_Edu EA_Hux EA_Mahonia EA_Dennis -- I don't know which of you frequent forums but following the kind suggestions of another obviously human and fellow forum frequenter. Can any of you help?
So Kessel Run Events Broke
So like so many of you I've been excited for the 3x event and a way to get extra energy was to run up the Kessel Run rewards. I went ahead and bought my bundles and stages of era materials and relics and so on not only did I'm not sure I got it all as I had made 20+ purchases i noticed after some time the Kessel run coaxium rewards where not rolling over and giving me my rewards in game and my bar stopped moving to my dismay I'm not even sure how much i missed out on its the sole reason to make webstore purchases. I knew better after what happened with maul hate fueled to try but i did anyway i went to customer support where the bot gave me the run around as i will provide screenshots. then when i got home from work i tried the website again and they said they cant help me and id have to go to in game support even though I showed them screen shot of the bot ignoring my text and giving me game crashing bug troubleshooting and closing the chat . i opened a new in game chat while talking to ea site chat and the in game told me the only way to speak to an agent is to go to the very site the customer service chat was telling me they cant help me and to use the in game chat and closing the chat. so far I've missed out on completing my 7 star max level relic from the era maul hate fueled because the store removed my ability to purchase the remaining pack on each Yoda and chewie and asaj because I couldn't get the shards to max level them like I did the others before the era closed because the chat doesn't work. now I'm going to miss out on a lot of 3x event energy i could have used let alone the crystals and everything else that gets rewarded with the Kessel run i just wanted to be made whole but at this point I've put half a day in to trouble shooting this i really feel like someone there should make me whole on this. I AM how ever open to help or advice with fixes or how to get ahold of someone to help me thank you all kindly for any time and attentionCal kestis lsb. Charged, but no bundle
Hello, I am experiencing an issue with a missing purchase in Star Wars: Galaxy of Heroes. The payment was successfully charged through the EA web store, but I did not receive the content in-game. I have been stuck in a support loop for several days. The in-game chat does not respond, and creating a new case redirects me back to the same inactive chat. I am unable to get assistance through normal support channels. Could someone please escalate this issue or direct me to a working support path? Ally Code: FtZOfehQSvCT7zyBg0rQEgConquest battle
I have a problem with the fights in conquest event , as hard as I hit in any battle I can't win . The enemies reach near zero but they can't die. What can I do I am playing for Android phone and tablet the result is the same "time out you lost " . The same thing happens some times at the raid order 66 .I was banned for cheating in the coliseum and it was not my fault!
I went to load on to my swgoh account and I got a message telling me I am banned for cheating in the coliseum. Since I use an emulator known as bluestacks to place swgoh on the same computer my younger brother has access, he admittedly told me he downloaded cheat software on my game. I am WAY to far in to lose my account because of something I simply had very little control over. Please help me, this cannot be the way I lose years of progress. I truly am sorry for his actions and I will ensure that he has no further access to my account. My username is DanTheMagicMan Ally code is : 511993888 Guild: The_Sith_MasterzR2D2's turn, but he is missing from the battle?
In this conquest battle, R2D2 was supposed to take the first turn, but he completely disappeared from the battle and nobody could take a turn since it was supposed to be R2's turn. I had to forfeit this battle, resulting in a loss of 20 conquest energy. This was Hard mode Sector 3 in this current conquest.Cody FDTC don't work as described
Hi, Cody FDTC lvl9 (https://swgoh.gg/datacrons/28/?template_id=datacron_set_28_focused_cc2224)is supposed to stack 50% offense on clones each time they critically hit on an attack (Whenever a Clone Trooper ally critically hits an enemy, that ally gains 50% Offense till the end of battle.). In fact, that offense stacking during the battle seems to don't be related to critically hits, as the damage don't increase during the battle even on critical hits (or Khondo cancel by a mechanic the offense gain!). Video of a run (video > 75Mb) : https://youtu.be/AOnCcSKEV6I?si=8WNIZYZgikGK2mq6
The problem with the gift
I bought 2 gifts for my guildmate. One of them arrived, but the other didn't. It's been over 24 hours, and the second gift still hasn't arrived. My alliance code is 117-147-737. My guildmate's alliance code is 548-272-486. The "Restore Purchases" button didn't work. I've attached a payment screenshot.Products given to wrong account
Last night I logged out of my f2p alt on the webstore, logged into my paid account, got quadme and kal LSBs. They were sent to my F2P!! I know for certainty I didn’t log into the wrong account, as 1. I was doing battles on my other monitor on my free account so I would’ve gotten logged out and 2. The email code to log into the webstore was given to the email associated with the paid account. this has a huge affect for me as if my F2P account has ANY paid stuff on it, it kinda ruins the experience for me. Not only am I confused how this happened, and doubtful it can be reverted, I’m just… idk. If this can’t be resolved it might just end my enthusiasm for the game entirelyERROR 9.0, account deleted or idk
This morning I tried to log into the game and saw this error. I couldn't log in anywhere, neither on PC, iOS, Android. On PC, it even tells me that there is no profile for this game on my EA account. I asked my friend to check if my account exists, and yes, it is still there, but now it has a different in-game name... What should I do? Literally yesterday I bought two packs - lightspeed for Rey and for Raddus, and I have the purchase receipts. I first downloaded the game in 2018. It's very, VERY unfortunate about the money spent and, most importantly, TIME. Has anyone encountered this, and what should I do?Game freezing issues
Game keeps freezing in various game modes. I have lost some fleet arena and squad arena battles due to this. It's becoming almost an unplayable game currently due to this. Extremely frustrated with the seemingly lack of communication and concern by developers since the anniversary updates. Ally code 811-161-535LSB charged twice, “purchase pending,” and the second charge added it to my alt?
So I have two accounts. A F2P and a paid. I decided to get the CalKestis for my paid so I went to the web store, logged OUT of my F2P on the web store and logged into my paid (the name was correct, the email I got the code from is the paid account). After purchasing, it didn’t show up in my paid account, but it did show up in my ALT. How???? This is a huge issue because it ruins my F2P experience as well. Additionally, when I go to try and “buy” it again to check on my paid account in game or in the webstore, I get told the purchase is pending and I see the charge on PayPal. I went to sleep last night hoping it would be resolved this morning and it still isn’t. Has this ever happened to anyone with an alt? I’m obviously going to be sending this as a support ticket as well I just wanted to see if this is a known issue or notVane cron and vanishing buttons
1st time happened in gac when attempting a clean up of a Pkh with aphra. When I started to use specials buttons ended up vanishing and nothing could be done. I finally got the vane cron and was testing in out in arena vs a Lv squad and the same thing keeps happening if specials are used towards the end of the battleConquest Sector 2
I'm having a glitch in Conquests in Sector 2 on Normal difficulty. I'm currently choosing between two Rey squads. And at the start of the battle with either squad, the enemy R2D2 simply disappears from the battlefield and that's it. No one else moves, and time passes. Because of this, I can't continue.
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