Recent Discussions
Can't join Grand Arena
Hi, Recently bought HDB so haven't played Grand Arena yet. I was under the impression that I should be able to join today but I don't seem to have the option to. Is GAC in its off week? Or is there a technical issue causing me to be unable to join? Any help/info is appreciated!3 days and I still cant get into the game
As a long time player and an officer for a guild, I find this ridiculous that I cant get into the game. I have tried to reinstall the game multiple times a day with no success. I can get into the game on my Ipad but my Ipad is older, unlike my iPhone, so it doesn’t handle it well. Please any assistance is great.
PC APP Store Crash
Hi Technical, I don't believe this is a connection issue but the store on the PC app just crashes constantly whenever I try to click on either the Bronzium data card or the Special Mystery chest. I basically have to restart the application every time. Is there as viable solution. I'm not sure why but the SWGOH game on the EA Platform doesn't even give me an option to uninstall. The option is greyed out.
Issue processing purchase
Product: Star Wars: Galaxy of Heroes Platform:PC/Desktop client Ally Code: 293-265-328 What type of issue do you have? Missing Rewards Summarize your bug: Purchased the Temple Guard Bundle II (the 30 shards 5 omicrons bundle). The transaction appeared to be endlessly loading. I confirmed the payment has been made. After closing and reopening the application, I received crystals instead of the purchased items.
account being banned when I log in through Google, but I can log in through EA.
I get a message about account ban when logging in via Google, but I can log in via EA the problem did not appear immediately, but after multiple attempts to log in via Google during recent problems with logging in. ally code 559-625-922, EA mav1212liza (1f0281973af2e8b5) Nick warrior. Thank you, I hope you can help me solve the problem. You are the best team, thanks guys.PC Client Login Error
Hi, For the past week I've had a login error using the PC Client. It's started successfully twice, in approximately 50 attempts which suggests that communication with your servers and any DNS pointers have worked at some point. The other 48 times it has presented a connection error, with the usual can't find the server nonsense. I find this odd given I'm logged into the EA App successfully nearly all of the time. Can you do something about this please, daily PC client rewards are being lost, a TW Battle was lost, and It's really not been helpful during the current GAC. ThanksCharged 3 times on Scorch purchases
Well, as the title states, I made the huge mistake to buy the 2 Scorch bundles from the webstore on the 20th of May, one for $30 and the second one for $75. All good and dandy, on the 22nd of May money got retrieved from my account, as expected. Then again on the 23rd of May, I have been charged $105 for the 2 packs, and to top it off in good style, on the 24th I have been charged again for both packs, same amounts. Ok, I can understand that technical issues can happen, but how can you justify the response on the support chat on which I was just told "I want to inform you that the issue has been resolved and the team is working on making the necessary changes for affected players" ? How is it fixed as I haven't received my money back ? Oh, you want to say "don't worry, keep spending as we won't charge you 3 times now, until we break it again when we will just enjoy stating that we fixed the issue once again" ? Why just close the chat and not provide a timeline of when the extra charges will be refunded, even though I specifically asked for it ? Or is the answer as clear as day, there will never be a timeline, thank you for your extra money ? What are the changes that you are talking about ? If you would have planned to refund, you could have stated a clear answer and provide a timeline, even if you provided like a month for processing it. But no, you just closed the chat without anything meaningful provided. Great support provided, thanks for nothing. So once again, I am posting here, when will I be refunded ? Can anyone provide a clear answer, ideally from CG ?
PC Client High CPU and GPU usage after last update
Prior to the last update the PC client always ran well and seemed to use very little system resources. I could leave the game open all day on my desktop without issues. After the last update the swgoh client now uses about 30-40% CPU and GPU resources. Causing the system fans to constantly run adding noise and heat to the room as well as impacting the performance of other applications I use on the PC. Has anyone else reported this issue?
