Recent Discussions
GL Ahsoka Tano Tier IV crashing every time
I'm not sure if this is related to very recent updates, but: I can no longer complete the tier IV mission for unlocking Galactic Legend Ahsoka Tano (and I only need to do it once more for the final set of shards!). Sometimes the mission crashes out during the opening cut-scene (towards the end), but more often it at least begins the first battle. Sometimes I can get through the entirety of the first battle, but the second battle has never started. Also: there's no sound beyond the opening cut-scene. At each point when it fails, it's usually in the form of freezing - whether it's mid-attack, or transitioning between the battles. Very rarely, I've found the game just fully crashes (closes down). If I let my phone's screen go to sleep, whenever I wake it back up I find the game has been closed (even though it was the active app). This is on iOS 18.7, iPhone 15. I've tried restarting my phone, force-closing all other apps, reinstalling the game. No luck. I did not have this problem prior to today's update (with the B-Wing announcement) - I've successfully completed this mission twice, and I've been able to finish tiers 2, 3 and 5 today as well (post-update). I'd already completed tier 1 prior to the update.
Whenever I battle this team of pirates, my game completely freezes
There's a massive bug that whenever im versing pirates, the match is consistently freezing, and it will freeze for 30-60 seconds at a time. And its ONLY pirates that this happens with. I find it a little unfair because it takes precious time away from my match, preventing me from winning the match. It's specifically this team: Captain Ithano, Quigold, Kix, Hondo, and Enfys Nest. I recorded a short clip demonstrating the freeze. I thought it was a connection issue at first, but it isnt. There's definitely a massive bug when facing this team on my end. This freezing has happened EVERY SINGLE time I have faced this specific person and his pirate squad for 3 weeks now, and it freezes every single time, without fail. Most of the time when I have attempted to battle this person, my match will freeze the whole 5 minutes, and the match won't end. It just endlessly plays the music in the background forever and ever, and i have to completely shut the game down and start it up all over again. Please look into this! I'm trying to climb up the ranks, and I know I can beat this squad if it would just STOP freezing!Caught in a restart loop, error code 153.0
I've been caught in a restart loop all day; can't get past the Disney/Lucas Films screen, as soon as the "Checking for updates" screen comes on, I get a restart popup with error code 153.0 giving me 2 options: to click on Restart or Contact us; I'm contacting you, clicking on Restart just brings you back to this error popup as the game tries to check for updates. This clearly indicating an EA/CG server issue. Missing out on energy tokens and Hoth battle. EA and CG, fix your goddamn game. Constant internet disconnect, and ridiculous lag in in-game store and in battles for 2 months now. Do you guys even care about the quality of content you put out and your customers anymore? My Galaxy of Heroes game ID is: V7PHZsXoQJ2uu8irbc3HfQ . Ally Code is: 381-436-598.
Severe game lag and freeze when using GL Hondo in Squad battle
In Squad Arena, used my GL Hondo team vs JMK, and after a few turns it started lagging about 5-10 seconds with each action, increasing every action, to the point where it lagged for over a minute, and then finally to the point where I could do nothing but watch a frozen screen for the remainder of the arena match time.no EA help for lost account
When I purchased a new phone my account was somehow overwritten. My account was linked with google play and EA, but it seems to have dissappeared. I have tried reaching out through the in game chat for a week, but there has been no response from anyone. Any suggestions are greatly appreciated. I do have my ally code and player ID from the missing account. Hopefully there is a way to recover it.
