Please fix this! You are losing customers
I’m unable to log in to any EA service tied to my Star Wars: Galaxy of Heroes account. Details below:
Ally Code: 539-276-142
Platform: Android (Google Play)
Problem:
I get the Errors when trying to access the EA Webstore, the EA app (PC), and my EA Account page: Retry Error(First Screenshot)
What I’ve already tried:
- Switched my EA account email to an alternate address, with the same error
- Used a VPN
- Used mobile data instead of Wi-Fi
- Tried several different services (Webstore, EA app, EA Account page), all with the same result
Additional context:
- Tried to unlink in-game but shows error 9.0(Second Screenshot)
- My Google Play account works normally, and I made a purchase about months ago through Google Play Services
- I created my EA account years ago and hadn’t used it until a few months ago. It now shows as created this year, which makes me think the account may have been recreated, duplicated, or its link was corrupted.
Impact: I’m missing offers that, according to community forums, are only available in the webstore.
