"Game ownership disabled or denied"
When trying to launch the Sims 4 game, I noticed that it would close on me abruptly (Even though I played it just fine a few hours previously). Since it kept closing abruptly, and not properly launching I decided to repair it, and everything was going fine throughout all of my packs except for the last one. When it got to the "Enchanted by Nature" pack it paused, and then gave me the below pictured error message: Does anyone know why this may be occurring? It still shows even though I have completely cleared my mods and tray folder.Unable to access my old email address.
I created an EA account years ago with an email address that I do not have access to any longer. I have linked the account to my Xbox Profile, but every time I try to update my email address, it sends a verification code to my old email address. I am unable to update to my new email. I have also tried adding a secondary email, but it does the same thing, sends a verification code to my old email. I looked on the EA forums and I found a post that said the EA support can help verify my identity, and update my email, but there is no option to submit a new case. Every time the website just takes me back to the forums, and tells me to search for a solution to my problems. I am getting frustrated and I would like to update my email address.Does EA Customer Service Just Not Exist?
I am trying to get help with an EA account issue where apparently my Xbox account is linked to a disabled EA account (not sure how or why this has happened). I am trying to get the account removed and the proper account linked, but I cannot for the life of me get any customer service support. Hitting "Contact EA Help" just runs me in circles. Most of the time a start a chat button is not even populating on any of the help pages. I tried to open a case for a chat and the one time I allegedly got a response the chat window never even opened for me to reply. There is no other email contact or phone number. I seemingly cannot speak with a person at EA customer support despite being indicated that my issue will need live support. I do not know the information associated with this deactivated EA account, and since apparently EA does not care at all about providing customer service I am stuck in a situation where I cannot play Madden 25 online with my friends. Frankly this is the most frustrating customer service experience I have had in a long time. EA clearly is cutting corners with user support and it shows. They are absolutely useless and pathetic so far. The fact that I cannot even start an email conversation with support is just ridiculous.
Unable to purchase Enchanted by Nature pack
I've been trying to buy the Enchanted by Nature expansion pack since the release date, July 10th, and it keeps saying the purchase won't go through. I tried buying the pack through Instant Gaming also, but still no luck. Is anyone else dealing with the same thing? I've never had this issue with an expansion pack before.Money First Ideology could not make your game success
- Quote: We have an important update to share regarding Anthem. After careful consideration, we will be sunsetting Anthem on January 12, 2026. This means that the game will still be playable online for the next 180+ days. As of today, you can no longer purchase in-game premium currency, but you can still use your remaining balance until the servers go offline. https://www.ea.com/games/anthem/news/anthem-game-update - Before shutting down your beautiful game Anthem, I ask you to take a look at old successful game Lineage 2 Official server Chronos. Why do you shut down this game Anthem, why don’t change game model to pay to win like Lineage 2? Lineage 2 is an old game based on Unreal Engine 2, it was released at 2004, now it was 21 years old game. With millions of hours farming monster and grinding level, Lineage 2 data was sewed into many big stars, just log in and take a look. The longer your game survive, the more life energy flowing into your game world. https://www.lineage2.com/en-us - For the fans of Lineage 2, just log into game to stand AFK, they will get iTime from big L2 stars, reduce tired and have a good dream in other worlds. Thanks to big Dragons boss in game Lineage 2, this game can help people defend against iZombie singers who singing continuosly to drain life force of people when they sleep. You know Dragons Lizards eat zombies Fly. - If your good graphic (and low system requirement) game Anthem cannot have many sales, just shut down it and start creating new game. I think you should reconsider about your Money First Ideology.Request to Bring Back the Beloved Game “Village Life”
Dear EA Team, I hope this message finds you well. I’m writing as a long-time fan of Village Life, a game that touched the hearts of many players around the world. As you have acquired Playdemic, the original developer of the game, we believe you now hold the legacy of this beloved title. Like thousands of others, I have incredibly fond memories of building families, growing villages, and watching generations flourish. Village Life stood out with its emotional depth, peaceful gameplay, and unique generational system—something we haven’t quite found in other games since. Even years after its removal, the community remains active—sharing screenshots, nostalgic memories, and hoping for its return. There are countless social media groups and forum threads filled with people who would wholeheartedly support a remaster or revival of the game. We understand that re-releasing a retired title is a major decision. However, the demand is real and the love for this game has only grown stronger with time. Whether it's a refreshed mobile version, a limited-time release, or even a spiritual successor, we’d be thrilled to see Village Life live on in some form. Thank you for taking the time to read this message and for carrying the torch of a game that meant so much to so many of us—not just as a game, but as a cherished part of our lives. Warm regards, Iremnur A lifelong Village Life fanGem purchase issue
My account is alive and well - renewed within the past week. For almost a month, I have been unable to make Gem purchases. My method of payment (which was used for renewal) is not problematic as I checked with the source looking after my method(s) of payment. How do we correct this? It also takes a lot of work finding out how to raise this issue with EA and Pogo.
False ban without reason..
Please read: I have to write this from a friends account because this is ridiculous. I have years of gaming experience and I have never seen anything like this. I have thoroughly read the User Agreement and Terms of Sale and I haven't broken any of the set rules. It's 29th of June, I go on your website to create an account, fill in the details, no problems. so far so good - Reason for creating an account was to link it with my Playstation account so I could play FC 25 online. 2nd of July out of nowhere I get a email saying: We wish to notify you that we have found your account to be in violation of our User Agreement or our Terms of Sale, and due to the nature of this violation we are left with no option other than to permanently close your account with immediate effect. I am shocked with a reaction of What, How and Why? and immediately go on your EA Help site to make a case. I write my case and send it in and this was the response: Hello, Thank you for contacting us regarding the action that was taken on your account due to a violation of our User Agreement or Terms of Sale. After thoroughly investigating your account and concern, we found that your account was actioned correctly, and the sanction will remain in place. We will also be unable to provide any details regarding our internal procedures. I have made several cases now and got the same response every time. I have tried calling your Phone support - Doesn't work. I have tried Live Chat - Not a fix, they told me to e-mail their ToS Team which i have done several times. This screams to me you have no idea of what you're doing and doesn't communicate between your "teams". Now im left with no help, no reasons why, but just to send in thousands of cases - ridiculous. Im not looking for a solution on this forum because I know you will refer me to EA Help site and contact the ToS Team. I want this to be a statement on how I am one of many customers that gets treated this way. Atleast tell us the exact reason or the "details" you say you have when you do such "thoroughly investigation". Because there is nothing to go on from. I am shocked by how poor the customer experience has been by a so called BIG company. Something needs to be done and not just a copy-paste answer to everything.
