Does anyone work in EA support anymore?
I have an email address thats supposedly been “deactivated” since I haven’t played an ea game on my Xbox for years but the ea support website has no option to chat with anyone. Every time I “create a case” it by default goes to paused and no one gets back to me. It’s as if no one actually works in support. Also due to the fact that only one Xbox gamer tag can be attached to an ea account, my only option would be to make a new Xbox gamer tag and that’s not going to happen. Any one on here have a work around or maybe a way to actually get ahold of someone at EA?
Request to Bring Back the Beloved Game “Village Life”
Dear EA Team, I hope this message finds you well. I’m writing as a long-time fan of Village Life, a game that touched the hearts of many players around the world. As you have acquired Playdemic, the original developer of the game, we believe you now hold the legacy of this beloved title. Like thousands of others, I have incredibly fond memories of building families, growing villages, and watching generations flourish. Village Life stood out with its emotional depth, peaceful gameplay, and unique generational system—something we haven’t quite found in other games since. Even years after its removal, the community remains active—sharing screenshots, nostalgic memories, and hoping for its return. There are countless social media groups and forum threads filled with people who would wholeheartedly support a remaster or revival of the game. We understand that re-releasing a retired title is a major decision. However, the demand is real and the love for this game has only grown stronger with time. Whether it's a refreshed mobile version, a limited-time release, or even a spiritual successor, we’d be thrilled to see Village Life live on in some form. Thank you for taking the time to read this message and for carrying the torch of a game that meant so much to so many of us—not just as a game, but as a cherished part of our lives. Warm regards, Iremnur A lifelong Village Life fan
Account merge situation, lies from customer support chat
So I wanted to merge my accounts after reading an article on the EA HELP website. After carefully reading through the article, I have found that my account is ELIGIBLE for the merging process, so I have started to contact the customer support via chat. I have asked the guy in chat multiple times, if this process is doable in my case, he assured me many times that it's doable. He asked for my email address and for other account informations. I have provided him the requested details. The whole conversation took exactly 1 hour, and then he tells me that the account merge is not available due to a previous purchase. He said he can't disclose the exact purchase. I wasted 1 hour on this chat, getting lied to, for nothing. Please review my case or my chat history with that guy, or review your own policy, because what happened to me was: I was receiving false information, you spread fake details to me, your customer support agent broke your own policy. This is the article that I was writing about: https://help.ea.com/en/articles/ea-account/multiple-ea-accounts/ This is honestly ridiculous, and it breaks trust to this company as a whole.
Formal Appeal: Account Compromised by Hacker & Technical Barrier to Support
Dear TOS Team, I am writing to you with a heavy heart to seek a final, fair review of my account . My account was unfortunately compromised by a hacker, and any violations that occurred were not my doing. Since then, I have been attempting to recover my account with a sincere and cooperative attitude. However, instead of help, I have encountered a "dead loop" within your system and dismissive treatment from the support staff. The Technical Barrier (System Bug): The webform strictly requires me to select a record from my "Ban History" to proceed. However, my history does not display the relevant case, making it impossible for me to submit a formal appeal. I have tried repeatedly, only to be blocked by this technical glitch. Failure of Front-line Support: When I sought help for this bug, the support agent provided cold, scripted responses (see attached screenshots). I was told "no one can help you" and "only you can submit," completely ignoring the fact that your own system is preventing me from doing so. This dismissive attitude has been deeply hurtful and feels like a denial of my right to a fair appeal. My Sincere Request: I have always valued this community and followed the rules. This account is important to me, and I am a victim of a security breach. I kindly request: A manual review of my account's login activity to verify the unauthorized access. An alternative channel to submit my evidence, bypassing the broken webform. A fair chance to restore my account standing. I trust the TOS team will see the injustice in this situation and help me remove this "thorn" that has been deeply troubling me. I am ready to provide any proof of identity and account ownership needed. Thank you for your time and for upholding the fairness of the platform. Sincerely, DanyEmail to original EA account is deleted.
I am trying to unlink my current accounts that are tied to an old EA account of mine. The email used for that account has been deleted for X amount of years now and I can't receive the codes needed to do all the unlinking. I have this current account that I would like to link them to.
delete account
I tried it roughly 9 months ago. It said back then someone will contact me, but the window never popped up. Now it says someone will e-mail me soon. It was a month ago. What "soon" means? Steam support did it after a few hours. You used to be better. And my request is nothing fancy, I just want to delete this account.